Service Representative Data Entry
Resume:
Marjiya Jones
**********@*****.***
Allen, Texas
Summary
My goal is to always make sure that I do my job effectively, correctly and to the satisfaction of everyone around me, whether it be a coworker or customer.
Ability to follow through with promises and easily adapt to changes in business needs Highly proficient, very flexible, and able to work anywhere in the practice. Experience
Advisory Consultant
Great Lakes Financial Advisors Group • Plano, Texas 01/2020 - Present In my role as a Customer Service Advisor, I serve as the face of Great Lakes to our customers. My primary responsibilities include
Helping customers with their student loans inquiries, whether it be general questions, Payment processing or payment options. Each your goal is to empower our customers to manage their student loans by providing a superior customer experience. Helping customers deal strategically with their federal student loan. Helping customers choose the best repayment option, qualifying for loan forgiveness options, and assessing ways to minimize interest.
Customer Service Representative
iQor/T-mobile • Richardson, Texas 04/2021 - 12/2021 While working as a Customer Service and Sales Representative for iQor, my duties were to Maintain exceptional customer service while providing support for customer’s inquiries about damaged devices Device upgrades and resolve customer issues while engaging with the customer to understand their technology and sell protection/tech support solutions.
Created a new customer database by entering customer information into a database Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
Materials Technician
UT Southwestern Medical Center in Dallas • Dallas, Texas 06/2019 - 01/2020 In my role as a materials tech was to
Coordinate incoming shipment of supplies between Central Sterile Supply & the Receiving Department. Discard boxes properly, Restock Central Sterile Supply with product in correct bin locations. Distributes special request supplies in assigned areas all completed in a timely manner. Nurse Assistant
Baylor Scott & White Institute for Rehabilitation • Mesquite, Texas 07/2018 - 11/2019 My daily duties while working at the Baylor Scott & white rehab facility was To complete daily assignments and documents as directed by a nurse including. Assist patients with daily activities, providing patients with bed pans/urinals. Clean urinary devices, emptying bedside drainage bags. Keeping records of the patient's intake and output during the entire shift and when finished, report information to the nurse.
Education
Social and Behavioral Science
Collin College • Plano, Texas 03/2022
Front Hill High School • Jackson, Mississippi 05/2017 Skills
Analytical thinker, Data Entry, Typing, Microsoft Office, Documentation, Customer service, Computer skills, Communication skills, Analysis skills, Time management, Documentation review, Computer literacy Certificates
American Herat Association-CPR Certification
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