Support Specialist Customer Service

Frank Ambrosino

*** ****** ** ** **** Bay, FL ***09

321-***-**** - ********@****.***

Profile

Motivated, personable, business professional. Talent for quickly mastering tasks. Diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling any customer service issues. Demonstrated history of producing accurate diagnoses. Flexible and versatile – able to maintain a sense of humor, respectfulness and professionalism under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills. Demonstrated History

Communicate effectively

Author professional correspondence

Rapidly learn and master varied software programs

Oversee front-office operations and provide

impeccable customer service

Diagnostics

Resolve conflict between staff

Manage a variety aspects of day-to-day operations

Prompt and reliable scheduling

25+ years in the automotive industry

Employment History*

Top Wrench Automotive 2020-present

Automotive Service Professional

Callagy Tire 2005-2020

Automotive Service Professional

Education History

Eastern Florida State College –Engineering Technology – Certification 2022 Applied Technology Specialist

Engineering Technology Support Specialist

Composite Fabricating Testing

IPC-7711/21

Summary of Skills

Management

General Office Skills

Automotive Diagnostics

Customer Service

Scheduling

Sales

Ordering

Front Office Operations

Advanced Technical Skills

Certifications

Applied Technology Specialist

Engineering Technology Support Specialist

Composite Fabricating Testing

IPC-7711/21

References

James Russo – 321-***-****

Greg Harris – 321-***-****

John Blankley – 321-***-****

*Full employment history available upon request

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