WORK EXPERIENCE

Seller

Yıldız Jewellery [ **/**/2017 – 14/05/2021 ]

City: Ankara

Country: Turkey

Business or sector: Other service activities

1. Selling jewelleries to customers and finding the best for customers. 2. Following the prices and calculating the best sale prices (ounce of gold and currencies). 3. Calculating profit and loss at the end of the day. VIP Customer service representative

Platin Gaming / Tipbet [ 13/11/2022 – 04/03/2023 ] City: Sliema

Country: Malta

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.

• De-escalate situations involving dissatisfied customers, offering patient assistance and support.

• Call clients and customers to inform them about the company’s new products, services and policies.

• Guide callers through troubleshooting, navigating the company site or using the products or services.

• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.

• Collaborate with other call center professionals to improve customer service.

• Help to train new employees and inform them about the company’s customer management policies. VIP Customer Agent

Turkcell Global Information [ 09/06/2021 – 25/09/2022 ] City: Ankara

Country: Turkey

1. Maintaining a positive, empathetic, and professional attitude toward customers at all times. 2. Responding promptly to customer inquiries.

3. Dealing with VIP customers.

4. Acknowledging and resolving customer complaints. 5. Knowing our products inside and out so that you can answer questions. 6. Processing orders, forms, applications, and requests. 7. Keeping records of customer interactions, transactions, comments, and complaints. 8. Communicating and coordinating with colleagues as necessary. 9. Providing feedback on the efficiency of the customer service process. Berfin Akdogan

Nationality: Turkish Date of birth: 01/12/1997

Phone number: +356-********

Email address: adv6nn@r.postjobfree.com

Other: Manwel Dimech Street Manuel Dimech Street Sliema AM Shared Apt. Suite Block 62 Flat:4, SLM 1171 Sliema (Malta)

Other language(s):

English

LISTENING B1 READING B2 WRITING B1

SPOKEN PRODUCTION A2 SPOKEN INTERACTION A2

EDUCATION AND TRAINING

University Student

Atılım University Business Department [ 18/09/2019 – 13/06/2022 ] Address: İncek/Gölbaşı/Ankara, Türkiye Kızılcaşar, 06830, 06770 Ankara (Turkey) Website: https://www.atilim.edu.tr/tr

Field(s) of study: Business, administration and law: Management and administration Final grade: N/A

Language School

AM language [ 03/10/2022 – Current ]

Address: Triq Manwel Dimech, Sliema SLM 299, 1054 Sliema (Malta) Website: https://amlanguage.com/

LANGUAGE SKILLS

Mother tongue(s): Turkish Kurdish

DIGITAL SKILLS

Social Media / Zoom / Microsoft Powerpoint / Microsoft Excel