Service Representative Data Entry
Resume:
High School Diploma:
Marlin High School
Marlin, TX
McLennan Community College
Waco, TX
****************@*****.***
Austin, TX 78728
Education And Training
Skills
Workers' Compensation
Knowledge
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• Cash Deposit Preparation
• Sensitive Material Handling
• Sales Plan Implementation
• Email Marketing
• Customer follow-up
• Organizational Skills
• Friendly, Positive Attitude
• Decision-Making
• Team Management
• Accounting Skills
• Inventory Systems
• Microsoft Expertise
Timeline Planning and
Management
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• Technologically Savvy
• Data Entry Documentation
• Meeting Planning
• Recordkeeping and Bookkeeping
• Medical Billing
• Training and Development
• Strong Problem solver
• Spreadsheet Development
• Recruiting
• Multi-line Phone Systems
Certifications
• Fair Housing Certification
• Tax Credit Certification
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Ready to join a team that I can help, learn and grow with.
Celebrity Staffing - Leasing Assistant
01/2022 - 07/2022
Monroe Management - Administrative Assistant
07/2022 - 10/2022
Teleperformance - Customer Service Representative
Texas
10/2021 - 02/2022
The Brazos Of Waco - CNA - Certified Nursing Assistant TX
Shantelle Smith
Summary
Experience
Prepared lease paperwork and obtained signatures and first payments from new residents.
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Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
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Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
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• Contacted and followed up with tenants on renewal notices.
• Maintained accurate records of correspondence with and from tenants. Provided secretarial and office management support while building cooperative working relationships.
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Organized both physical and digital files and updated reports to coordinate project materials.
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Answered phones to direct callers, schedule appointments and provide general office information.
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Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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Remained calm and professional in stressful circumstances and effectively diffused tense situations.
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• Consulted with customers to resolve service and billing issues. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
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10/2019 - 11/2020
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
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Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
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Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
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Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
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