Customer Service Administrative

315-***-**** – **** Eisenhower Blvd Bridgeport, NY 13030 – *****************@*****.***

Heather M. Connell

Objective

Administrative position with focus of customer relations and service

Experience

Customer Service and Sales AAA Liverpool, NY

Locate and notify customers of delinquent accounts, establish request and process card

Confer with customers by telephone or in person to determine payments, terms of sale and services

Assist members in roadside emergencies

Administrative & Attorney Rothman Evan P.C. Syracuse, NY

Collections

Arrange for debt repayment, establish repayment schedule based on customers’ financial situation

Answering telephones, give information to callers, take messages, transfer calls to appropriate individuals

Operate office equipment including but not limited to, fax machine, copiers, and phone systems and arranged for repairs when needed

Administrative & Attorney Robert Rothman P.C. Syracuse, NY

Collections

Locate and attach appropriate files to incoming correspondence

Collect and deposit money into accounts, disburse funds from cash account to pay bills or invoices, keep records of collections and disbursements and ensure accounts are balanced

Conduct searches to find needed information using sources such as the Internet care as needed

Education

High School Diploma East Syracuse Minoa High School East Syracuse, NY

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