Center Representative Data Entry

Kamasia Williams

Newark, NJ *****

*******.********@*******.***

+1-973-***-****

Seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Work Experience

Call Center Representative

The Panther Group - Union, NJ

August 2022 to December 2022

• Answering inbound calls

• Helping customers with concerns

• Processing payments

• Updating Accounts

• Transferring Tolls

• Converting Accounts

• Making outbound calls

Customer Service Agent

LifeStation

September 2021 to March 2022

Communicate with customers through email, chat, and over the phone. Aid customers in a timely manner to critical situations. Received recognition as Employee of the month. Material Handler

University Hospital

February 2021 to August 2021

Print, pack, and distribute materials to designated areas. Charge patients based on items received. Lead Customer Service Rep

The UPS Store

November 2012 to March 2020

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions. Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies. Logistics, packing/shipping, printing, scanning, data entry. Education

Diploma

Technology High School - Newark, NJ

September 2008 to June 2012

Skills

• Time Management

• Data Entry

• Materials Handling

• Warehouse Experience

• Shipping & Receiving

• Microsoft Word

• Communication Skills

• Microsoft Office

• Quality Assurance

• Administratice Assistant Experience

• Conflict Resolution

• Customer Service

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