Support Specialist Application

Marleen Cooper

Nursing Informatics Profile

**********@*****.***• 770-***-****

Loganville, GA, 30052

Providing information about new workflows, guiding new technology and process implementation, assessing data quality, and enabling care teams to deliver optimal care.

Qualifications Summary

Goal-oriented professional with expertise in creating, monitoring, and maintaining quality assessment plans based on clinical diagnosis and special needs to assess patient’s progress

Competent in interpreting, modifying, analyzing, and designing clinical systems, data, and information with supervision.

Adept at determining requirements to optimize defined clinical applications in acute and ambulatory areas, while participating in implementing, testing, and supporting new application code and version upgrades.

Instrumental in providing systems support, including maintaining hardware, troubleshooting, replacing components, and repairing, and monitoring system while ensuring security of technology solutions.

Career Experience

Northside Hospital, Atlanta and Lawrenceville, GA 2020 – Present

RN III (Outpatient Infusion Center)

Perform procedures of chemotherapy and other blood products while supervising patients for associated side effects and providing them with required indicated treatment measures. Participate in unit programs and meetings by collaborating with teams to promote high morale by deploying effective and constructive dispute-resolution techniques. Facilitates to enhance patient care and work environment on regular basis by adhering to set standards. Direct nursing care and coordinates delivery of oncology treatments in outpatient setting. Execute nursing assessments and triage of patient care needs for new and ongoing patients.

Oversaw 20 nurses and acutely ill hematology/oncology patients for complications related to the blood and marrow transplant process while utilizing advanced assessment skills.

Mentored nursing and supporting staff in optimizing skills through continuous training.

Managed access to central line and peripheral IV for treatments by utilizing in-depth industry knowledge.

RN II (Neuroscience) 2018 – 2020

Provided value-added services from admission to discharge by maintaining conjunction in between patient care and interdisciplinary teams. Delivered specialized care to acute-care stroke patients as well as neurosurgical medical patients.

Served as a member of unit-based by demonstrating exemplary performance.

Attained annual education for stroke patient care to excel better in fast pace environment.

Achieved nursing goals by utilizing tools of assessing, examining, and employing based on cognitive, physiological, and psychological functions.

Nurse Extern PCT 2017 – 2018

Demonstrated excellence in performing various errands revolving around providing direct patient care under RN supervision, maintaining input and output, monitoring vitals, facilitating activities of daily living tasks to improve well-being of patients, and aiding in ambulation of diverse patient population.

Delivered proactive guidance for assessment and care planning by coordinating senior nurse.

Gained insights for administering medication, inserting IV, and collecting blood samples.

Fresenius Medical Care, Atlanta, GA 2006 – 2019

Field Systems Trainer & Support Specialist

Managed clinical operational support to FMCNA staff regarding preparation for new company internal enterprise systems. Delivered services to division clinics and other business locations by providing training support for new and/or legacy software applications.

Facilitated development of adult learning education programs by serving as an application specialist.

Ensured ensure staff's readiness for training and systems deployment in all business unit locations by facilitating troubleshooting, and application and logistics support.

Education

Bachelor of Science, Nursing (BSN)

Chamberlain University, Atlanta, Georgia

Bachelor of Science (BS), Computer Information

DeVry Institute of Technology, Atlanta Georgia

Licenses & Certifications

License - State of Georgia, Registered Professional Nurse (RN) #RN280145

License - AHA BLS for Healthcare Providers

Training - National Institutes of Health Stroke Scale (NIHSS) Training

Certification - ONS/ONCC Chemotherapy Immunotherapy

Certification - Fundamentals of Blood and Marrow Transplant

Additional Experience

Facility Assistant, Renal Care Group, Lawrenceville, Georgia

Patient Care Tech, Renal Care Group, Lawrenceville, Georgia

Technical Project Manager, MCI WorldCom Lawrenceville, Georgia

Software Test Engineer, IBM (Contractor), Lawrenceville, Georgia

Technical Proficiencies

COBOL SQL DB2 Oracle Visual Basic

EMR: McKesson Cerner EPIC OncoEMR eCube Clinical

Software: Survey Monkey

Contact this candidate