Analyst Intern Computer Technician

Professional Summary

Skills

Work History

JOSEPH MUSIIWA

Appleton, Wisconsin 54915 920-***-**** *************@*****.*** Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services. Computer Hardware Knowledge

Attention to Detail

Remote Support

Expense Reporting

Hardware Replacement

Troubleshooting and Diagnostics

Customer Relations

Specification Interpretation

Printers and Peripherals Installation

Issue Resolution

Valid Driver's License

Equipment Configuration

May 2022 - Current

Appleton, WI

Computer Technician

Geeks On Site

Used diagnostic tools to identify hardware failures and replace non-functional components. Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate stuff.

Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Linked computers to network and peripheral equipment. Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.

Explained technical information in clear terms to non-technical individuals to promote better understanding.

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.

Computer Repair Technician Jan 2012 - Current

Education

Fingerprint Computer Services Appleton, WI

Disassembled computers to perform diagnostics and check for repair needs. Updated and installed new software on desktop and laptop computers to maintain latest technology.

Refurbished used computers and technological equipment, saving companies money. Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Used diagnostic tools to identify hardware failures and replace non-functional components. Linked computers to network and peripheral equipment. Explained technical information in clear terms to non-technical individuals to promote better understanding.

Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.

Imaged and prepared new computers for integration into company networks and systems. Backed up company data on regular basis, successfully recovering critical information after malware attacks.

Mar 2022 - Sep 2022

Appleton, WI

Cybersecurity Analyst Intern

Evolve Security Academy

Conducted security audits to identify vulnerabilities. Recommend improvements in security systems and procedures. Reviewed violations of computer security procedures and developed mitigation plans. Performed risk analyses to identify appropriate security countermeasures. Encrypted data and erected firewalls to protect confidential information. Developed plans to safeguard computer files against modification, destruction or disclosure. Engineered, maintained and repaired security systems and programmable logic controls. Researched and developed new computer forensic tools. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Expected in Sep 2022

Appleton, WI

Certificate: Cybersecurity

Evolve Security Academy

May 2021

Phoenix, AZ

Bachelor of Science: Information Technology And Software Development University of Phoenix

May 2017

Appleton, WI

Associate of Applied Science: Health Information Technology Fox Valley Technical College

Dec 2014

Appleton, WI

Associate of Applied Science: Business Management

Fox Valley Technical College

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