Data Entry Summer Internship

Djakaridja Ouattara

**** *** ****** **** • Solon, OH 44139 • 216-***-****

************@*****.***

CAREER SUMMARY

IT Professional with 5 years of work experience in networking infrastructure including LAN and WAN connectivity, SD-WAN technology, Wireless, and Data centers. Proven project management skills and team leadership.

CERTIFICATIONS

Cisco Certified Network Associate . CCNA

CompTIA Network+ CompTIA N+

Fortinet NSE 1 (2020)

Fortinet NSE 2 (2020)

Testout PC Pro (2018)

Cisco CCNP (In progress)

TECHNOLOGY PROFICIENCIES

WAN/Routing Technologies – SD-WAN, BGP, EIGRP, OSPF, Cisco IOS, etc. Datacenter /Core Switching – HSRP, VRRP, VLAN Trunking SVI, Portchannel, STP, VTP, SSH, etc. Security /Firewall Technologies – Fortinet FG-40F, FortiGate 30E, Fortinet VPN Client, Cisco AnyConnect Secure Mobility Client VPN

Wireless Technologies – Cloud iQ, Aerohive

Process Flows and Call Tracking Tools: JitBit Ticketing System. Browsers: Google Chrome, Safari, Firefox, Microsoft Edge, SeaMonkey Navigator, Internet Explorer. Software Operating Systems: Google Admin Counsel (Chromebooks), Mosyle MDM (IPAD), Microsoft Office Products (2010-2016), Windows OS (XP/7/Vista/10), TeamViewer (Remote Desktop Support). EMPLOYMENT EXPERIENCE

PNC Bank, Cleveland, OH

Network Engineer March 2021- Present

● Member of a professional team responsible for administration/ service requests, escalation support, ticket resolution and analysis of enterprise LAN/WAN.

● Specific technologies included legacy BBVA DMVPN site, SD-WAN site with MPLS and broadband circuits.

● Manage WAN devices via vManage and LAN via Cisco DNAC, BNA Trusight, and CloudIQ for Wireless

● Mentor new hires associate

● Successfully onboarded new Retail Branch locations while working closely with ISP providers and local contact to troubleshoot and resolve any issues prior to go-live date

● Configure Viptela routers, Cisco switches, Wireless Access points, Opengears

● Utilize automate tools to push the configurations to multiple devices resulting in saving at least two manpower per project

● Investigate network appliances for compliance issues and implemented necessary changes to resolve identified issues

● Investigate and address unauthorized changes to devices identified through SNOW, implementing necessary changes to ensure compliance and security

● Monitors network tickets for over 2500 branches, 8000’s ATMs, and other networking equipments.

● Secondary resources for Branches, and Back-Office network support

● Coordinate and perform break-fix changes on Branch and Back-Office Network gears

● Write Knowledge base articles for future trainees Breakthrough Schools, Cleveland, OH Nov 2018-March 2021 Junior Network Engineer

● Responsibilities included but not limited to day to day administration, implementation, support and proactive analysis of enterprise LAN/WAN environment. Specific Technologies handled included but not limited to Cisco ISRs 4000, 3900, 3800/ Cat 6800, 4500, Nexus 9k, 7k, 5k.

● Troubleshoots end-users ticketing issues in-person, by phone, and remotely with TeamViewer.

● Investigates concerns not documented, relaying the information by providing written documentation for other technicians and interns.

Cuyahoga Community College, Cleveland, OH June 2017-Aug 2017 Innovation Department (Summer Internship program)

● Researched and set-up appropriate tables, creating relationships between them.

● Produced queries to accurately extract desired reports.

● Designed end-user forms for appropriate data entry.

● Utilized survey monkey to submit survey.

Telecommunication Products Ivory Coast, AF Jan 2008-Aug 2015 Authorized distributor (CEO)

● Employed and managed over 15 people

● Constructed a database utilizing Microsoft Excel to track inventory.

● Organized awareness campaigns which generated increased sales.

● Monitored inventory to ensure adequate daily stock; ordered immediately as needed.

● Reviewed daily targets assigned to employees ensuring accuracy.

● Initiated expansion of business countrywide.

EDUCATION

Cuyahoga Community College, Cleveland, OH May 2020

Associate of Applied Science degree in Networking Hardware Universite Felix Houphouet Boigny, Ivory Coast August 2008

Associate degree in German

LANGUAGES

English – Advanced level - Reading, Writing, and Comprehension. French – Advanced Level – Reading, Writing, and Comprehension. German – Intermediate Level - Reading, Writing, and Comprehension.

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