Computer Operator Office Technician
Resume:
ADAM G. LEDAY JR.
Grand Prairie, TX 75052
Cell: 214-***-**** : **********@*******.***
OBJECTIVE
Highly motivated Office Technician with over 20 years of General Clerical & Customer Service Reporting professional experience and excellent communication and detail oriented organizational skills; offering exceptional personal and professional strengths to an organization that values initiative, hard work and integrity, allowing me to put my extensive experience and many personal assets to work.
PROFESSIONAL ATTRIBUTES
Demonstrates excellent interpersonal and communication skills.
Utilizes strong detail oriented organizational & multi-tasking abilities and performs well under pressure.
Possesses exemplary work ethic,highly dependable and committed to making positive and meaningful contribution in the effort to achieve desired objectives.
Thrives in team dynamic and possesses excellent leadership & training abilities.
Highly adaptable, learns new applications and adjusts to new team environments rapidly.
Self-starter, requiring no supervision.
PROFESSIONAL EXPERIENCE
PRINT SHOP LEAD 2004 - PRESENT
G6 Hospitality LLC, Carrollton,Tx
Process direct deposit file, commission and manual check requests.
Prepare and send checks to locations, track packages, order office and maintenance supplies, assist call center with mail distribution, answering calls and generate heat tickets.
Process garnishments and voided checks. Respond to payroll inquiries from locations and corporate in a timely manner.
Assign heat tickets to second level support, reset passwords and provide computer access to General, OPS, Relief Managers and MIT’s to designated properties.
IMAGING PRINT TECHNICIAN 1997-2006
Affiliated Computer Services, Dallas, TX
Key Duties / Responsibilities:
Creates host jobs, processes job tickets, sorts work by Oce & Xerox printers, and prioritizes job tickets for maximum efficiently.
Deliver printed stock to various equipment assuring that the paper issued is properly jogged, stacked, and correct for the job.
Secure the loads with covered bags.
Assure the prompt removal of completed jobs from the printers, and check the area carefully to ensure that all printed sheets and blanks from each load are accounted.
Distribute ink in containers of varying sizes and types to printers, carefully checking the job information at each printer to assure that the correct ink is delivered.
Responsible for all system reports and quality inspection forms deemed pertinent to the operation.
Performs minor maintenance functions as follows: replace MICR toner bottle, and clean sensors.
Releases jobs from the manufacturing system to the printer.
Gathers and loads stock necessary for the completion of jobs.
LEAD MACHINERY OPERATOR 10/2000-10/2003
Vestcom Inc., Irving, TX
Responsibilities:
Oversee the operation of various laser print machines on a daily/regular basis, to include tasks necessary to ensure proper set-up, functioning and routine maintenance.
Ensure smooth of laser print equipment by scheduling jobs on various machines, testing printers and papers used, and reporting all stats for equipment.
Monitor operation of laser print machines by conducting periodic tests and verifications as to quality of printed output.
Prepare reports and documentation necessary to measure output of department with regard to scheduled and as needed activity.
Report equipment breakdowns or other modifications to the schedules previously published.
Maintain cleanliness of general work area within the company housekeeping standards, to include the removal of all excess materials, trash generated by own work, and as directed by the responsible member of supervision.
Perform other assignments required to assist other department personnel in the accomplishment of their assigned task(s) as needed.
DATA CENTER OPERATOR 3/1992-4/1997
Computer Task Group, Irving, TX
Monitoring/Reporting tools for: TSM and Bocada,24x7 Backup Computer Operator Level 1 support for backup and tape drive issues. Ensure quick response to monitoring tools alarms and a fast and accurate escalation to the proper group. Timely logging of tickets in incident management tools.
Follow up with Next level support for high severity incidents, Strong analytic experience and troubleshooting skills for Support Level 1, File Restores Tape Media Management and Prepare Backup Reports.
EMBOSSER MACHINIST 11/1988-6/1992
Sears & Roebuck Corporation, Dallas, TX
Role and Responsibilities:
Operate production machinery to accomplish required tasks of processing payments and producing statements for customers.
Set up, operate, and maintain basic machinery.
Meet production goals and standards.
Perform quality checks during machine operation to insure proper function.
Complete production/productivity logs and reconcile production data.
Prepare appropriate process documentation.
TECHNICAL PROFICIENCIES
Microsoft Excel & Word,Oracle, Peoplesoft, Info Print,Windows XP/2000, DayForce
Business Office Equipment:
Xerox Laser Printer: 4135, 4635, 4050, 4090, DP180
OCE Printer: Pagestream 466, IBM 4000
Standard Register: Image Sealer 608
Lexmark Printer: T620/622, Optra S
Tape Drive: IBM Magstar
Data Card Impact Printers: Pitney Bowes and Bell & Howell 8300 Mail Stream Inserter
Sheet Feed and Inserting Machines: Series 8
Wide array of: Data Card Embossing Machines, Fax Machines and Copiers
Strong knowledge of: MVS, TSO, JES2 & CA7
11+ years of experience in AS400 Mainframe
EDUCATION
DIPLOMA 6/1988
Franklin D. Roosevelt High School, Dallas,Texas
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