Service Representative Medical Assistant

Regina Cruell

615-***-**** ************@***.*** Nashville, TN 37207

SUMMARY

Resolute employee known for a positive willingness to get the job done professionally and proficiently.

Pursuing employment options where high quality customer service skills and cheerful outlook will have influence.

SKILLS

Strong customer service skills

Highly organized

Great written and oral communication

Initiative-taking

Microsoft Office

EXPERIENCE

Remote Front Office Scheduler, Pulmonary Associates Las Vegas, NV

August 15, 2022-Present

Fully remote position. Scheduling patient appointments for four clinics with multiple Medical Doctors and Nurse Practitioners. Answer thirty plus calls to schedule appointment and address patient inquiries.

Accessing referrals from multiple portals, downloading patient records into EMR. Send patient medical release via text or email educating patient on how to fill out and submit back. Keeping track to insure I receive releases and send to appropriate office and once records are obtained place in correct chart prior to scheduling patients’ appointment. Insurance verification electronically or telephone. Adhered to HIPAA requirements to safeguard patient confidentiality. Educating patient on upcoming visit.

Medical Receptionist, Ascension Medical Group Maplewood Nashville, TN

April 2019-Feburary 11,2022

Greets patients and visitors, checks patients in and out. Verifies and enters demographic information.

Obtains and verifies insurance authorization/precertification. Completes medical records release request and schedules/confirms patient appointments. Enters, reviews and summits changes for patient procedures and services daily. Collects co-payments and reconciles all daily reports and deposits for accuracy. Supplies general office and clerical support to the assigned area. Aided rooming patients and drawing blood.

Patient Service Representative, Saint Thomas Family Health Center West, Nashville, TN.

July 2001-July 2018

Referred patients to specialists. Obtaining prior authorization from the insurance company. Answering telephone calls and scheduling appointments for a busy clinic. Support for front office staff.

Medical Assistant, Saint Thomas Health Clinic, Nashville, TN June 1998-June2001

Prepared patients and rooms for examination. Assisted physicians with exams. Obtained and prepared samples for lab testing. Functioned as a liaison between patient and physician. Ordered supplies and stocked exam rooms. I am a trained Phlebotomist.

EDUCATION AND TRAINING

Certification Medical Assistant, Nashville College of Medical Careers, Madison, TN October 1994

Associate of Science Office Administration, APSU Clarksville, TN May 1985

Phlebotomy Certification National Registry of Allied Health Pro Nashville, TN August 2022

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