Customer Service, head of Salad Bar, bank teller

Abbie Cooper

**************@*****.*** / 980-***-**** / Midway Park, NC 28544

Objective

I am seeking a position that will allow me to further enhance my skills while allowing me to use my exceptional customer service and people skills. Skills

Currency and coin counter

Exceptional service

Proficient in Microsoft and Excel

Debt and credit management

Bill payment receipt

Data security and validation

Experience

Logan’s Roadhouse/ Jacksonville, NC

Waitress

May of 2022 - October 2022

As a waitress I’m able to maintain accuracy while handling payments, giving change, and printing receipts.

I’m able to resolve customer concerns with friendly and knowledgeable service.

I am able to develop strong and lasting relationships with customers.

I can calculate accurate bill amounts and process cash and credit card payments.

Starbucks/ Jacksonville, NC

Barista

May 2021 - March 2022

I supported the highest standards of conduct and service to uphold company reputation.

I ensured every customer was greeted and communicated with in order to take beverage orders and offer recommendations based on preferences.

I am able to address and resolve customer concerns to maintain brand loyalty.

I am able to receive and accurately process customer payments. Peoples Bank/ Mooresville, NC

Teller

April 2020 - April 2021

I strived to provide customers with an exceptional experience with an exceptional experience by fulfilling every customer's needs. I am able to handle the transaction needs of each individual from deposits/withdraws, Abbie Cooper

**************@*****.*** / 980-***-**** / Midway Park, NC 28544 cashiers checks, etc. I’m able to assist other tellers to ensure each customer's needs are met.

I maintained confidentiality of bank records and client information.

I delivered exceptional service to customers in person.

I am able to research and resolve customer issues on personal savings, checking, and lines of credit accounts.

Big Daddy’s Restaurant and Oyster Bar/ Mooresville, NC Waitress

September 2018 - April 2020

As a waitress I strived to ensure every customer's orders were correct and fulfilled quickly. I am able to quickly adapt to changes in customer volumes. I help out other waitresses with their orders to ensure customer satisfaction.

I am able to maintain accuracy while handling payments, giving change, and printing receipts for customers.

I’m able to address concerns quickly to improve customer experience and bring escalated issues to management for resolution when necessary. Big Daddy’s Restaurant and Oyster Bar/ Mooresville, NC Head of Salad Bar

January 2017 - September 2018

As head of Salad Bar I led the team each night by making sure each employee completed their basic tasks. I ensured that the salad bar was fully stocked at all times. I also ensured we were prepared to maintain high customer demand by having adequate items prepared ahead of time.

I followed safety protocols in handling equipment and food.

I helped management stay on top of supply needs by sharing information about low or spoiled inventory.

I ensured the bar, guard, and floor areas were neat, cleaned up spills, and wiped down counters.

Chick-Fil-A

Cashier

April 2016 - January 2018

I assisted customers by taking and fulfilling their orders. I am able to adjust to a fast paced environment as demand increases. I also had the opportunity to be apart of their catering services department.

I completed daily recovery tasks to keep areas clean and neat for maximum productivity.

I helped train new team members in cash register operation and stock. Abbie Cooper

**************@*****.*** / 980-***-**** / Midway Park, NC 28544

I learned the roles of other departments to provide coverage and keep the store operational.

Education

Crossroads Arts and Science Early College

Mitchell Community College

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