Center Representative Service
Resume:
Diamond Pippen
***** ******* ***** ***** ********, MD 20772 ***********@*****.***
Summary:
Dedicated Student seeking an opportunity in the IT industry. Overall, my goal is to obtain a career in the cybersecurity field. I have 7 years' experience in the customer service area and am ready to branch out and find a stable job that will grant me the opportunity for growth and help excel my skills in this field.
Skills and Abilities
●Problem solving and Communication Skills
●Goal-oriented/Self Starter
●Capability to work as a part of a team ● Strong interpersonal skills
Experience
United States Postal Service Sept 2020- Current
City Carrier Assistant
● Maintain good customer service - answer questions about postal service regulations/ services ● Delivering and collecting mail on a designated route
.
ResCare Inc.
September 2019 to February 2020 Senior Caregiver
●Documented current patient information to update supervisor, including vital signs, behaviors and eating habits.
●Supervised and supported activities of daily living such as medication administration and personal hygiene.
●Developed strong and trusting rapport with each patient
●Maintained a clean and well-organized environment to promote client happiness and safety.
●Completed data entries in charts and logbooks to document client progress.
●Recorded and closely monitored patient behaviors and progress to effectively identify changes.
T-Mobile
September 2016- March 2018
Mobile Expert
●Troubleshoot and resolve problems regarding devices and account services
●Assist with any questions and find products that match the customers needs
●Prepared opening and closing cash deposits
●Utilize excellent training to become a Mobile Expert ● Exceeded weekly and monthly goals in sales
TJ Maxx May 2016 to July 2017
Customer Service Representative
●Worked as a team member performing cashier duties, product assistance and cleaning.
●Review files, records, and other documents to obtain information to respond to requests.
●Guaranteed positive customer experiences and resolved all customer complaints.
●Build and maintain enduring customer relationships to boost sales and generate repeat business.
●Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
●Arranged new merchandise with appealing displays to encourage customer sales and move overstock items.
Federal Emergency Management Agency(FEMA) February 2018- August 2020
Call Center Representative
●Manage various inbound and outbound calls in a timely manner
●Identify customers needs and find solutions to any issues they may have
●Work as an team with management to help resolve any problems ● Assist customers with account services
Compass Concierge Services April 2019 November 2020
Front Desk Representative
●Greeting and welcoming guests
●Answer high volume of incoming calls
●Assist with residential complaints and any other issues ● Set appointments for management
Education
High School Diploma, May 2016
Gwynn Park High School – Brandywine, MD
Strayer University 2018-2020
Kenzie Academy (Tech Trade school - Current 2023)
Certificates – CompTia Security Plus
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