Diamond Pippen

***** ******* ***** ***** ********, MD 20772 adv64l@r.postjobfree.com

202-***-****

Summary:

Dedicated Student seeking an opportunity in the IT industry. Overall, my goal is to obtain a career in the cybersecurity field. I have 7 years' experience in the customer service area and am ready to branch out and find a stable job that will grant me the opportunity for growth and help excel my skills in this field.

Skills and Abilities

●Problem solving and Communication Skills

●Goal-oriented/Self Starter

●Capability to work as a part of a team ● Strong interpersonal skills

Experience

United States Postal Service Sept 2020- Current

City Carrier Assistant

● Maintain good customer service - answer questions about postal service regulations/ services ● Delivering and collecting mail on a designated route

.

ResCare Inc.

September 2019 to February 2020 Senior Caregiver

●Documented current patient information to update supervisor, including vital signs, behaviors and eating habits.

●Supervised and supported activities of daily living such as medication administration and personal hygiene.

●Developed strong and trusting rapport with each patient

●Maintained a clean and well-organized environment to promote client happiness and safety.

●Completed data entries in charts and logbooks to document client progress.

●Recorded and closely monitored patient behaviors and progress to effectively identify changes.

T-Mobile

September 2016- March 2018

Mobile Expert

●Troubleshoot and resolve problems regarding devices and account services

●Assist with any questions and find products that match the customers needs

●Prepared opening and closing cash deposits

●Utilize excellent training to become a Mobile Expert ● Exceeded weekly and monthly goals in sales

TJ Maxx May 2016 to July 2017

Customer Service Representative

●Worked as a team member performing cashier duties, product assistance and cleaning.

●Review files, records, and other documents to obtain information to respond to requests.

●Guaranteed positive customer experiences and resolved all customer complaints.

●Build and maintain enduring customer relationships to boost sales and generate repeat business.

●Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

●Arranged new merchandise with appealing displays to encourage customer sales and move overstock items.

Federal Emergency Management Agency(FEMA) February 2018- August 2020

Call Center Representative

●Manage various inbound and outbound calls in a timely manner

●Identify customers needs and find solutions to any issues they may have

●Work as an team with management to help resolve any problems ● Assist customers with account services

Compass Concierge Services April 2019 November 2020

Front Desk Representative

●Greeting and welcoming guests

●Answer high volume of incoming calls

●Assist with residential complaints and any other issues ● Set appointments for management

Education

High School Diploma, May 2016

Gwynn Park High School – Brandywine, MD

Strayer University 2018-2020

Kenzie Academy (Tech Trade school - Current 2023)

Certificates – CompTia Security Plus

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