Center Representative Data Entry
Resume:
Doris H. Thomas
Woodridge, Illinois 60517
*********************@*****.***
Professional Summary
Administrative Assistant, Call Center Representative, Credentialing Specialist, Human Resources Assistant. A highly motivated, reliable, office professional always looking for ways to utilize my data entry, excel and Microsoft skills.
Experience
Insight Global - Woodridge, Illinois
Remote Call Center Representative June 2020-Present
●Scheduled In Person Appointments, filed claims, data entry
●Troubled Shooted with Claimants successful access to online accounts
●Managed 60 Inbound and Outbound Calls transferred, call back, rescheduled
Urus Professionals - Naperville, Illinois
Remote Call Center Representative June 2020-January 2021
●Scheduled In Person Appointments, filed claims, data entry
●Managed 60 Inbound and Outbound Calls
Robert Half Professionals - Oak Brook, Illinois April 2020-May 2020
Call Center Representative
●Scheduled In Person Appointments, data entry, processed payment methods
●Direct contact with Customers for fertilization, scheduling a Technician
Express Employment - Oak Brook, Illinois November 2019-Feb 2020
Call Center Representative
●Managed a network of Technicians for Customers cable and internet repairs
●Direct contact with Directv and Dish Network for reactivations
●Troubled shooting with Customers before scheduling a Technician for repair
LaSalle Network – Schaumburg, Illinois October 2018-Dec 2018
Call Center Representative
●Managed a network of contractors to refer to clients, insurance companies, and homeowners when damages occur to the property
●Direct contact with insurance companies, homeowners, and contractors
●Oversee the repair process and offer insured warranty on repairs
BrightStar Health Care Services – Wheaton, Illinois June 2015-April 2017
Credentialing Specialist
●Managed on average 100 employees daily to ensure employee's credentials are current, communicated by phone, email, text, etc.
●Created voluntary resignation letters in word format for non-compliant employees.
●Collected and processed employee's credentials and documents analyzing, and summarizing each credential driver license, identification cards, social security cards, auto insurance, drug screenings, verbal negative tuberculosis test and physicals.
Express Employment - Carol Stream, Illinois March 2015-June 2015
Human Resources Assistant
●Communicated with employees for credentials, by phone, email, text
●Computer skills, data entry, excel and microsoft word and scanning
●Maintained strict confidentiality collecting and submitting employee's credentials and documents
West Suburban Health Care - Bloomingdale, Illinois June 2010-June 2015
Customer Service Representative
Elgin Community College, in progress
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