Doris H. Thomas

**** ******** ***. **

Woodridge, Illinois 60517

630-***-****

adv64h@r.postjobfree.com

Professional Summary

Administrative Assistant, Call Center Representative, Credentialing Specialist, Human Resources Assistant. A highly motivated, reliable, office professional always looking for ways to utilize my data entry, excel and Microsoft skills.

Experience

Insight Global - Woodridge, Illinois

Remote Call Center Representative June 2020-Present

●Scheduled In Person Appointments, filed claims, data entry

●Troubled Shooted with Claimants successful access to online accounts

●Managed 60 Inbound and Outbound Calls transferred, call back, rescheduled

Urus Professionals - Naperville, Illinois

Remote Call Center Representative June 2020-January 2021

●Scheduled In Person Appointments, filed claims, data entry

●Managed 60 Inbound and Outbound Calls

Robert Half Professionals - Oak Brook, Illinois April 2020-May 2020

Call Center Representative

●Scheduled In Person Appointments, data entry, processed payment methods

●Direct contact with Customers for fertilization, scheduling a Technician

Express Employment - Oak Brook, Illinois November 2019-Feb 2020

Call Center Representative

●Managed a network of Technicians for Customers cable and internet repairs

●Direct contact with Directv and Dish Network for reactivations

●Troubled shooting with Customers before scheduling a Technician for repair

LaSalle Network – Schaumburg, Illinois October 2018-Dec 2018

Call Center Representative

●Managed a network of contractors to refer to clients, insurance companies, and homeowners when damages occur to the property

●Direct contact with insurance companies, homeowners, and contractors

●Oversee the repair process and offer insured warranty on repairs

BrightStar Health Care Services – Wheaton, Illinois June 2015-April 2017

Credentialing Specialist

●Managed on average 100 employees daily to ensure employee's credentials are current, communicated by phone, email, text, etc.

●Created voluntary resignation letters in word format for non-compliant employees.

●Collected and processed employee's credentials and documents analyzing, and summarizing each credential driver license, identification cards, social security cards, auto insurance, drug screenings, verbal negative tuberculosis test and physicals.

Express Employment - Carol Stream, Illinois March 2015-June 2015

Human Resources Assistant

●Communicated with employees for credentials, by phone, email, text

●Computer skills, data entry, excel and microsoft word and scanning

●Maintained strict confidentiality collecting and submitting employee's credentials and documents

West Suburban Health Care - Bloomingdale, Illinois June 2010-June 2015

Customer Service Representative

Elgin Community College, in progress