Service Representative Customer
Resume:
Sean Pacheco
Pembroke, FL
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Team Lead
CDR Maguire Inc - Kendall, FL
January 2021 to January 2023
I was a Team Lead with multiple duties handling IB And OB calls all day and handling email cases. Even evaluating and reviewing calls for my agents and even sometimes having trained them and coached them I worked very hard and also did a lot of overtime. I can work as much overtime you may need me to.
Political Surveyor
Dynata - Miami, FL
August 2020 to November 2020
I took political survey calls from home for about 4 months until the first week of November until election day came and no longer worked for them from that point cause it was all said and done I'd have to read paragraphs. but if the person wanted to get through it was because they actually had an interest in politics and so I actually completed a lot of them and worked plenty of hours surprisingly. Customer Service Representative
Inktel Contact Center Solutions - Hialeah, FL
December 2019 to July 2020
I am a customer representative and I handle phone calls for customers handling any questions they may have or take care of any issues the customer may be having or just any general questions I am a very polite and professional customer agent and I do my very best to help out the customer Manager
Boston market - Miami, FL
April 2017 to December 2019
I was the hourly shift supervisor I made sure that every team member is on task doing what their supposed to I always close up the store I handle customers very well whether it be them liking to speak to a manager to tell me how well I'm running the store or to give me a complaint bout something that was unpleasant to them either way I speak to them professionally and respectfully. Team Member/Cashier
Checkers and Rally's Restaurants - Miami, FL
January 2016 to October 2016
I was handling both the cashier and the fry station having to maintain both perfectly kept my stations clean and made sure my customers were satisfied and got everything they needed and if they needed any extra help i was right there to help i was always closing from 6 to maybe 2 or 3 in the morning. Education
Some college
Got to finish up to 11th didnt get the chance to finish night school - Miami, FL Skills
• Call Center
• Customer Care
• Customer Service
• Customer Support
• Computer Skills (Less than 1 year)
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