Parisa Wade

*** **** **** ***. #***

Madison, Wisconsin 53704

608-***-****

adv638@r.postjobfree.com

Summary

Results-driven call center, customer support, and sales professional with years of experience ensuring problem resolution, achieving customer satisfaction, and team development. Highly skilled in addressing customer concerns with speed, accuracy, and the upmost professionalism. An unwavering commitment to customer satisfaction, with the ability to build productive relationships, resolve complex issues, and win customer loyalty.

Education

Chicago State University, Chicago, Illinois Business Management Business Clerical Certificate

Central Wisconsin Center, Madison, Wisconsin Certified Nursing Certification Employment History

Fetch

Customer Support Specialist 2020-Present

Answering user’s via email on technical topics such as new product features and product bugs Effectively translating problems from user’s into repeatable reports for technical teams daily Provided solutions for all user’s inquiries, reward/bonus information and fix any account issues PegEx Hazardous 2018-2019

Waste Inbound/Outbound Customer care

General customer service for inbound and outbound call flow Answering and following up on future prospect calls and emails Provide solutions for all waste needs

Collect all prospect information accurately and enter into system Utilize multiple support applications while addressing all customer needs Avalon Assisted Living 2014-2018

Resident Assistant

General Nursing duties in the Memory Care Unit assisted with daily cares/medication Reserve America 2008-2014

Customer Service Representative

Handled customer's inquiries, complaints, billing questions, and payment extensions/requests Calmed upset callers, repair trust, and locate resources for problem resolutions Handled a high influx of inbound calls within a dynamic call center environment Hobbies & Interests

I am a hard working dedicated woman with an impeccable attendance record. I am a quick learner and I get along great with others. I love dogs, my family and children, listening to music, social events, and long summer days.

References

Harriet Gomez Reserve America

Supervisor 608-***-****

Aysa Sellers Avalon

Business Manager 608-***-****

Dan Chamberlain PegEx

Vice President 608-***-****

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