Kristine Pate, ITIL v*

** ***** ****** *****, ** 72023 501-***-**** adv62m@r.postjobfree.com Career Objective

I am an experienced Project Management practitioner with 12 years of work experience in handling various projects under different industries. I am a highly motivated and detailed oriented professional, searching for a role where I can utilize my expertise in data analysis, project management and process improvement.

Skills

Change and Incident Management Project Management

Expense Tracking and Reporting Resource Management Financial Management Risk and Issue Management

Metrics Reporting and Analysis Service Level (SLA) Management Certifications

ITIL v3

Microsoft Office Specialist 2007

ServiceNow (SaaS) tool Trainer

Experience

December 2019 – January 2023

Project Management Associate Manager Accenture, PH

• Oversee end to end and all aspects of the project.

• Worked with key stakeholders to develop a clear understanding of business needs.

• Collaborated across teams to define goals and commitment to timelines and deliverables.

• Developed creative and practical solutions based on evaluation of multiple factors.

• Build and maintain relationships with appropriate client stakeholders, vendors and team members.

Highlight: While doing this role, I was able to ensure that our internal teams complete client deliverables on time and within budget by ensuring that teams are staffed according to the correct skills and experience hierarchy. I proposed and presented regular staffing pyramid to executives and provided analysis of how these affect the budget, timelines and deliverables. February 2015 – November 2019

Project Management Team Leader Accenture, PH

• Identified and defined scope of services to be offered to the clients.

• Tailored resource management processes to fit client requirements.

• Tailored and standardized Metrics Reporting and Analysis of the client.

• Recommended improvements to established business processes, enabling better project turnaround timeframes.

Highlight: I led the enablement of the client to migrate from one ITSM tool to ServiceNow. I gathered all the requirements from the client and liaised with the configuration team to define and set up ServiceNow according to the client’s requirements. I have created user documentation and have conducted multiple training courses for the client team regarding the proper usage and functionalities of the tool.

The client has since then migrated and fully used ServiceNow for tracking Incidents, Risks, Problem and Change Requests tickets.

February 2011 – February 2015

Metrics & General Reporting Analyst Accenture, PH

• Generated and published assigned standard Service Management Reports.

• Liaised with different Service Managers to identify changes in the report requirements.

• Reviewed data from internal or external sources to identify breaches in SLAs committed by various application management teams.

• Communicated SLA breaches impacts and penalties to project and client stakeholders.

• Prepared and maintained documentation for critical reporting functions, processes and data sources.

July 2010 – February 2011

Project Management Associate Accenture, PH

• Assisted work plan maintenance for small and start up projects.

• Handled project onboarding and offboarding for offshore and onshore employees.

• Managed asset inventories and seat charges and seat plans. Education

• University of the Philippines, Cebu City, Cebu, Philippines Bachelor of Arts in Political Science