Riley W Haluzak

adv62d@r.postjobfree.com

651-***-****

Skills

Device Setup and Configuration: Desktops PCs, Laptop PCs, Home Routers, Tablets

Peripheral Device Setup and Configuration

Ticket management

Microsoft Excel, Outlook, PowerPoint, Publisher, SQL Server 2012, Word, Teams

Data Entry

Customer Service

Inbound/Outbound calls with Avaya and Five9 phone systems

Education

Bachelor of Science, Computer Science

Rasmussen College, Ocala, FL - 3.5 GPA - Summa Cum Laude Honors

Employment Experience

•C.H. Robinson – Operations Coordinator – 2021 – 2022

•Coordinate with shippers and head haul carriers to determine the most cost-effective way to return freight from receivers to clients.

•Assisted 30 head haul carriers per day.

•Verified shipment information in system to ensure seamless delivery for customer.

•Reached out to new customers to confirm shipping information.

•Processed 150 orders per day. 200 during peak season.

•StayWell - Helpdesk/Helpline Representative (Contract) – 2019 – 2020

•Assisted callers with account registration and access.

•Submitted tickets for customer issues to escalation team and IT team as necessary.

•Assisted customers in configuring smart watch devices to work with platform.

•Answered 35 calls per day.

•Estify - Data Transfer Agent - 2018 - 2019

• Analyzed, interpreted and entered data utilizing repair estimate software (CCC, Audatex, and Mitchell Systems).

•Increased number of estimates completed per day to over 20% daily average after training was completed.

•Culvers – Crew Member – 2016 – 2018

•Entered customer order into PoS system in a friendly, accurate and timely manner.

•Communicated with kitchen staff to ensure guest special instructions were met.

•Promptly delivered orders to customer in dining area and drive through.