Customer support, business development, and risk management.

Technical Supervisor, Clinical Manager, Lead, and Clinical Coordinator

Oversee day-to-day operations of the clinic, ensuring all operations run smoothly.

Excellent verbal and written communication skills.

Strict adherence to HIPAA compliance standards to provide protect privacy, security and integrity of protected health information.

Manage and supervise all staff members, including hiring, training, and evaluating performance.

Develop, write, and implement policies and procedures to ensure quality patient care and efficient operations.

Develop and maintain relationships with referring physicians, vendors, IT, internal customers and other healthcare organizations.

Monitor and assist Director with financial operations, including Project budgeting, charge capture, billing, and reimbursement.

Develop and maintain a good working relationship with the C-Suite officers and organization Directors.

Researching all applicable state and local laws and regulations to ensure compliance.

Monitor patient satisfaction and address any issues or complaints.

Six Sigma (process improvement) Trained with both white and green belts earned.

Sleep Center process improvement specialist.

Facility Accreditation Specialist, gathering, verifying and analyzing pertinent data.

Project manager (sleep lab accreditation and renovation projects).

American Academy of Sleep Medicine (AASM) compliance consultant.

Exceptional leadership and team building skills.

Joint commission, CMS regulatory guidelines and Hospital Safety compliance.

Ability to communicate with diverse patient groups and levels of authority.

Management and Leadership Experience

Clinical Manager 10/2021- 3/2023

Havasu Regional Medical Center Lake Havasu City, AZ

Oversee all aspects of Sleep Clinic operations including but not limited to regulatory compliance.

Responsible for the successful operation of the sleep center, process improvement and ensuring program meets AASM, State and Federal Guidelines and remained in compliance. Preparing for re-accreditation in 2022

Successful AASM Accreditation process accomplished within 8 months without provisos.

Successful completion of reorganization of the sleep lab per CMS, Joint Commission, State and Federal Regulations.

Budget – Monitors and Tracks charge entry, billing and reimbursements.

Successful completion of facility renovation within budget and time constraints.

Manages Schedules of assigned staff and patients.

Writing, updating and/or correcting policies.

Performance Reviews, Evaluations and Payroll for assigned staff.

Ensuring AASM, State, Federal Guidelines and Joint commission guidelines are maintained.

Coordinating with Medical Director, assigned Department Director and Human Resources, to implement Corrective Action Plans when needed.

Instruct patients on proper use of equipment, mask re-fits, perform pressure changes with prescription.

Working with all Vendors, IT, Biomed to resolve issues with equipment failure, recurrent issues, system updates/upgrades and consistent quality as well a purchase and install Natus Sleepworks software.

Status changed from salaried FTE manager to Hourly PRN manager (11/2022).

Technical Supervisor 12/2018 - 8/2020

Alaska Native Medical Center (ANMC) Anchorage, AK

Oversee technical operations of Sleep Clinic and performance of Daytime Sleep Duties.

Home Sleep Studies, Diagnostic in-lab Sleep Studies, therapeutic intervention, comprehensive patient care, supervision of night techs including sleep study over-scoring as well as post study scoring.

Ensuring Technologist Credentials, ISRs and education always remain current.

Process improvement and ensuring program meets AASM, State and Federal Guidelines and remained in compliance. Preparing for first time accreditation in 2019.

Budget – Monitors and Tracks billing and reimbursements.

Managed Schedules of assigned staff and patients.

Creates Training plan, develops staff technical skills, counsels, trained and coached assigned staff.

Working with AASM to develop an A-Step training program to “grow our own” staff.

Coordinates with Medical Director, Human Resource and administrative staff to implement Corrective Action Plans.

Performance Evaluations of assigned staff.

Direct patient education

Instruct on proper use of equipment, mask re-fits, perform pressure changes with Rx.

Pediatric and adult Desensitization for PSGs as well as Cpap Titration

Parent education regarding pediatric sleep studies

Working with all Vendors, IT, Biomed to resolve issues with equipment failure, recurrent issues, new system purchase, training, updates/upgrades as well as consistent quality.

Writing, updating and revising policies.

Ensuring Techs review and remain current with policy updates.

Lead Polysomnographic Technologist 6/2018 – 12/2018

Sleep Centers of Alaska Anchorage, AK

Perform patient set-up and diagnostic testing which includes Overnight PSG, Daytime PSG, MSLT and HST

Perform comprehensive patient care during overnight testing as needed.

Provide Therapeutic Intervention utilizing oxygen and Pap devices.

Provide patient education with current training in DME responsibilities.

Trained unregistered technicians and provided oversight for other technologists.

Scheduling, order and maintain par level of supplies and equipment.

Set-up EEG department utilizing Alice 6, G3 to build appropriate montages and working closely with Neurology.

Lead EEG Technician 6/2016 – 1/2018

Alaska Regional Hospital Anchorage, AK

Perform EEG tests per Physician's request for inpatient and outpatient procedures specialized testing such as ECI.

Gather/document patient's medical history, symptoms and explain testing procedures.

Monitors and document the patient 's stat us, events/changes and notes any abnormalities both clinically and electrographically.

Report the findings/impression to Neurologist for further evaluation.

Prepare the patient for the procedure.

Maintain accurate records, archive data, ensure Neurologist has read/interpreted test per Hospital/Department Protocol.

Order supplies

Billing and charges

Staff and patient scheduling

Status changed to PRN Jan 2018 – March 2020

Clinical Coordinator/RPSGT/EEG Technician 8/2008 – 6/2012

Piedmont Fayette Hospital Fayetteville, GA

Oversight of sleep center front office staff, EEG department, night staff, department operations, new staff training and development

Scheduling staff, coordinating the physician on-call and the patient’s schedule.

Scoring, Report preparation, Durable Medical Equipment Coordination Sleep and EEG patient records maintenance

Supplies and equipment orders and Inventory reconciliation.

Patient Education, Staff Education, facilitate/attend Monthly Physician Meetings and Staff Meetings when necessary.

Worked closely with the Department Medical Director to write Policies and Procedures.

Coordinated successful merge of the sleep lab’s network to the Hospital’s Organizational Network to ensure all patient data is acquired and stored securely per Federal laws and guidelines.

Restructured Test Interpretation Process and Reports with Physicians

Assumed Interim Manager role after unexpected departure of Department Manager.

Prepared Tech reports for EEGs and PSGs

Performed pediatric and adult routine outpatient, ambulatory EEGs from set-up to removal.

Performed Daytime sleep studies with intervention as needed. Also performed MSLT and MWTs as required per Department Protocol.

Clinical Experience

PRN EEG Technician January 2018 – May 2020

Alaska Regional Hospital Anchorage, AK

Epic EMR Trainer January 2018 – June 2018

Alaska Regional Hospital Anchorage, AK

Lead EEG Technician June 2016 – January 2018

Alaska Regional Hospital Anchorage, AK

EEG Technician (Travel Assign) June 2015 – June 2016

Alaska Regional Hospital Anchorage, AK

Registered Polysomnographic Technologist/EEG Technician June 2012 – June 2015

Metro Health Hospital Wyoming, MI

Registered Polysomnographic Technologist/EEG Technician August 2008 – June 2012

Piedmont Fayette Hospital Fayetteville, GA

Referrals upon request

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