Administrative Assistant Office
Resume:
Michelle Drolett
Customer Service Specialist
Saint Johns, MI 48879
***************@*****.***
To serve customers and communities with integrity, compassion and professionalism in all settings. Work Experience
Veterinary Assistant/Receptionist
Ithaca Animal Hospital - Ithaca, MI
August 2018 to Present
Administered compassionate care to pets. Communicated with clients to obtain patient histories, provide cost quotes for care, and took payment at the end of visits. Assisted coworkers at all levels: veterinarians, technicians, surgery staff, kennels, and laundry. Answered multiple phone lines and scheduled appointments. Performed x-rays, labwork and other health screens for veterinary patients. Updated job descriptions and other processes and procedures. Operator/Receptionist
Feldman Chevrolet of Lansing - Lansing, MI
October 2014 to Present
Served as primary point of contact for busy car dealership. Answered multiple phone lines, greeted visitors, performed daily inter-office communications. Maintained clean, organized, welcoming showroom environment. Communicated verbally (phone and in person) and in writing with customers and co- workers. Improved processes pertaining to communication and hospitality. Solved problems and provided conflict resolution. Created documents and handbooks to assist with office tasks. Participated in community support events-Thanksgiving and Christmas food baskets, Toys for Tots, bake sales for cancer awareness.
Administrative Assistant
Catholic Community of St. Jude - DeWitt, MI
September 2008 to October 2014
Responsible for administrative support for Youth Coordinator and Elementary Formation Director. Greeted visitors. Answered phones. Used computers for database management and word processing. Accurately maintained, and entered information into permanent records. Purchased supplies for events and assisted with set-up and clean-up. Assisted with Food Pantry requests. Maintained confidentiality and respect at all times.
Assistant Office Manager/ Volunteer Coordinator
Zeeb Pet Health Center - DeWitt, MI
June 1998 to September 2008
Provided exceptional customer service in a busy veterinary practice including warm, friendly, efficient phone contact with clients and other medical professionals. Greeted clients and patients for appointment check in. Scheduled and confirmed patient diagnostic appointments and surgeries. Operated office equipment such as voice mail messaging systems and used word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records. Ordered supplies and maintained inventory of prescription foods and medications. Helped organize hospital tours for preschools and girl scout groups. Assisted veterinarians in performing exams, x-rays, surgeries, and care to in-hospital patients. Education
Bachelor's in Zoology and Biology Dual Major
Michigan State University - East Lansing, MI
September 1987 to December 1991
Skills
• Microsoft Office (Word and Excel). accounts payable/receivable, record keeping/report processingc (8 years)
• Multi-line Phone Systems
• Process Improvement
• Phone etiquette
Certifications and Licenses
Driver's License
Additional Information
Community volunteer: Clinton County 4-H leader- four years, Boy Scout Explorer Post leader-two years, Catechist/Sunday School Teacher-12 years, Church Nursery Volunteer Coordinator-four years, Potter Park Zoo Docent/Tour Guide-two years.
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