Michelle Drolett

Customer Service Specialist

Saint Johns, MI 48879

adv60p@r.postjobfree.com

+1-517-***-****

To serve customers and communities with integrity, compassion and professionalism in all settings. Work Experience

Veterinary Assistant/Receptionist

Ithaca Animal Hospital - Ithaca, MI

August 2018 to Present

Administered compassionate care to pets. Communicated with clients to obtain patient histories, provide cost quotes for care, and took payment at the end of visits. Assisted coworkers at all levels: veterinarians, technicians, surgery staff, kennels, and laundry. Answered multiple phone lines and scheduled appointments. Performed x-rays, labwork and other health screens for veterinary patients. Updated job descriptions and other processes and procedures. Operator/Receptionist

Feldman Chevrolet of Lansing - Lansing, MI

October 2014 to Present

Served as primary point of contact for busy car dealership. Answered multiple phone lines, greeted visitors, performed daily inter-office communications. Maintained clean, organized, welcoming showroom environment. Communicated verbally (phone and in person) and in writing with customers and co- workers. Improved processes pertaining to communication and hospitality. Solved problems and provided conflict resolution. Created documents and handbooks to assist with office tasks. Participated in community support events-Thanksgiving and Christmas food baskets, Toys for Tots, bake sales for cancer awareness.

Administrative Assistant

Catholic Community of St. Jude - DeWitt, MI

September 2008 to October 2014

Responsible for administrative support for Youth Coordinator and Elementary Formation Director. Greeted visitors. Answered phones. Used computers for database management and word processing. Accurately maintained, and entered information into permanent records. Purchased supplies for events and assisted with set-up and clean-up. Assisted with Food Pantry requests. Maintained confidentiality and respect at all times.

Assistant Office Manager/ Volunteer Coordinator

Zeeb Pet Health Center - DeWitt, MI

June 1998 to September 2008

Provided exceptional customer service in a busy veterinary practice including warm, friendly, efficient phone contact with clients and other medical professionals. Greeted clients and patients for appointment check in. Scheduled and confirmed patient diagnostic appointments and surgeries. Operated office equipment such as voice mail messaging systems and used word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records. Ordered supplies and maintained inventory of prescription foods and medications. Helped organize hospital tours for preschools and girl scout groups. Assisted veterinarians in performing exams, x-rays, surgeries, and care to in-hospital patients. Education

Bachelor's in Zoology and Biology Dual Major

Michigan State University - East Lansing, MI

September 1987 to December 1991

Skills

• Microsoft Office (Word and Excel). accounts payable/receivable, record keeping/report processingc (8 years)

• Multi-line Phone Systems

• Process Improvement

• Phone etiquette

Certifications and Licenses

Driver's License

Additional Information

Community volunteer: Clinton County 4-H leader- four years, Boy Scout Explorer Post leader-two years, Catechist/Sunday School Teacher-12 years, Church Nursery Volunteer Coordinator-four years, Potter Park Zoo Docent/Tour Guide-two years.

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