Supervisor

SANDRA DEMENT

Supervisor (SOT)

************@*****.*** 817-***-**** 721 Willington Drive, Arlington, TX 76018

Work History

Supervisor Dialog Direct/Qualfon - Fort Worth, TX 9/1991 to present

Professional Summary:

I have been a supervisor for most of my tenure. Previous campaigns I have worked in: eHealth, Allianz, United Healthcare, American Airlines Cargo, Kaiser Permanente, Blue Cross of Michigan and Cross-Country Home Services to name a few.

Current Responsibilities:

•Motivate a team of 10 to 25 customer service representatives for increased efficiency and productivity.

•Monitor CSR’s for attendance and performance utilizing scorecards.

•Facilitate one on one coaching’s sessions on a monthly basis and updating scorecards accordingly.

•Systems I am proficient: CMS, Avaya and Citrix.

Professional skills:

Excellent written, verbal, and interpersonal communication skills

Outstanding ability to lead

Great at motivating and solving problems

Strong planning and organizational skills

Decisive with ability to give clear directions

Excellent team player with ability to delegate

Strong conflict resolution and negotiating skills Education

Education:

Aloha High School 6/1973

University of Oregon – undergraduate studies 1973-1974

Portland Community College – Associates Degree 6/1977

Certifications: Six Sigma, Supervisor Certification

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