Data Entry Clerk Typist

AMANDA MILLER

East Hampton, NY 631-***-****

*******************@*******.*** LinkedIn Profile

PROFESSIONAL PROFILE

Senior Strategic Technical Account Manager and customer-focused professional offering service and sales background with a major SaaS company. Excellent verbal, written and listening communication skills. Detail-oriented, structured, and proficient with multitasking challenges. Proactively identifies client specific issues, identifies solutions, and leads resolutions with other operational areas to implement solutions. Builds and maintains successful long-term relationships with clients. Forte in appeasing distressed clients.

CORE COMPETENCIES

Strategic Account Relationship Management Project Management Implementation New Product Introduction Cross-Selling Upselling Vendor Relations Technical Support Customer Needs Assessment Customer Engagement, Relations, Retention, Satisfaction, and Growth

PROFESSIONAL EXPERIENCE

Mindbody Inc. 11/2011 - 11/2022

Senior Technical Account Manager (TAM) 3/2014 - 10/2022

Strategic team for Franchise level accounts supporting software-as-a-service account management for assigned customer base; expanding understanding of customer business model to develop solutions meeting customer needs within software to improve efficiencies.

Developed long standing relationships with both customers and internal resources to promote and ensure customer success.

Managed customer experiences by educating customers on best practices; serving as project manager and delivering collaborative services that exceeded customer expectations, increasing customer retention.

Supported assistance for advanced and complex technical needs specific to data and reporting.

Collaborative with other Professional Services sales, revenue, and support activities.

Premium Account Coordinator (PAC) 11/2012 - 3/2014

Account Management Support for Mid -Market Account portfolios software-as-a-service assigned customer base; expanded understanding of customer business model to develop solutions meeting customer needs within software to improve efficiencies.

Onboard and developed long standing client relationships.

Managed client experiences educating on best practices; serving as project manager and delivering collaborative services to exceed customer expectations, increasing customer retention.

Technical Support Specialist 6/2011 - 11/2012

Customer service for web-based software company.

Onboarding specialist

Town of East Hampton East Hampton Village, NY 4/2007 - 11/2009

Clerk Typist - Human Services Department

Collected data, performed data entry, and reported data to the Suffolk County Office of the Aging.

AMANDA MILLER

631-***-**** *******************@*******.***

Curves for Women 3/2004 - 3/2005

Personal Fitness Trainer and Manager

Managed membership sales, data entry and account management.

Supported member incentives, evaluations, and goal setting, recorded weight loss, supervised circuit instruction, and set hours of operation.

EDUCATION

State University of Stony Brook Stony Brook, NY

Psychology, three-year studies

Suffolk County Community College Riverhead, NY

Liberal Arts, two-year studies

TECHNOLOGY

Microsoft Office Suite: Word, Excel, PowerPoint, Outlook

Salesforce, Slack.

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