Service Representative Consultant

Location:

Posted:

March 27, 2023

Edward Gaines

Covington, GA 30016

Email: *********@*******.***

Objective: To secure a position within customer service area with an opportunity for

advancement within the organization.

Work Experience:

08/2019-Present GetInsured Atlanta, GA

Customer Service Representative, duties include handling incoming calls

in reference to health and dental enrollments. Assisting with technical

issues such as password resets and account access, also assisting consumers

with issues concerning application submission and also submitting documents

and also assist brokers with designating consumers to their business as well

as assist with other issues pertaining to enrollment.

12/201/-02-2019 Georgia Power McDonough, GA

Customer Service Consultant, duties included handling collection calls and billing inquiries and also assisting consumers with any payment issues and

making payment arrangements. Assisted with power outages and kept

consumers informed when power would be restored and also informed

consumers of energy programs.

06/2017-12/2017 Aerotek Atlanta, GA

Customer Service Consultant at Georgia Power duties included handling

incoming calls in regards to billing and payment arrangements and also

assist with power outages and informed customers of expected restore

times and advised of energy saving programs.