Iternity Robinson

Raeford, NC

adv5yw@r.postjobfree.com

+1-910-***-****

Authorized to work in the US for any employer

Work Experience

Barber

Prominent Fades

December 2021 to Present

Provided barbering hair care services for clients which include shampooing and conditioning, cutting, shaping sideburns, nape of neck, middle and top part of the head into various haircuts and styles to suit client; shaves face, styles mustache and beard.

Collections Representative

Financial Asset Management Systems

January 2022 to March 2022

Inbound/ Outbound. Insurance. Call volume 300+. Identified delinquent accounts, took appropriate action, and recorded pertinent notes in system. Communicated with sales team and customers regarding account status, orders, and payments, builds customer relationships. Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased clients/debtors. Persuaded clients/debtors to pay amounts due on credit accounts, damage claims, or non payable checks, or to return merchandise. Record information about financial status of clients/debtors and status of collection efforts.

Shipping and Receiving

We Sleeve It - Marietta, GA

April 2021 to December 2021

Manage the shipment and receipt of all products, materials, and supplies. Collaborate and communicate with logistics technicians, customer service representatives, service providers, and others involved in the shipment and receipt of products. Forklift Experience. Production. Quality Assurance. Manufacturing. Lift Operator

Steamboat Ski & Resort Corporation - Steamboat Springs, CO February 2019 to January 2020

Provided safe operations and safe keeping for the ski lift and chairlifts. Welcomed resort guests. Ensured that all ramps and corrals were in pristine condition at all times. Facilitated safe and efficient loading/ unloading of resort guests on ski lifts. Provided excellent customer service while assisting with guest check-in and resort guest boarding.

Account Expert

T-Mobile Call Center - Chattanooga, TN

October 2017 to June 2019

Handled customer inquiries, complaints, billing questions and payment extension/service requests. Provided resources for problem resolution and excellent customer support. Exceeded department productivity and quality standards. Developed customer loyalty through effective account management and customer service.Provided technical support on various products and services. Amazon Fulfillment Associate

Amazon Fulfillment Center CHA1 - Chattanooga, TN

May 2017 to October 2018

Handled all aspects of warehouse functions, which included receiving, storing, handling and shipping. Conducted orientation sessions and organized “on-the-job” training for new hires. Organized and edited training manuals, multimedia visual aids, and other educational materials. Guided daily, weekly, and monthly coaching and feedback sessions. Completed required inventory tasks. Education

High School Diploma

Pickens High School - Jasper, GA

Some College in Accounting

Savannah State University

Some College in Audio Production

Full Sail University

Skills

• Customer Service (6 years)

• Microsoft Office (5 years)

• Management

• Warehouse Associate

• Order Puller

• Shipping Receiving

• Landscaping

• Sales

• Technical Support

• Outbound Sales

• Packaging

• Inside Sales

• Driving Experience (2 years)

• Lyft Driver

• Uber Driver

• Transportation (3 years)

• Cold Calling

• Upselling

• Negotiation

• Account Management

• Proficiency in inventory software, databases and systems.

• • Ability to multitask, able to handle multiple duties and responsibilities without sacrificing quality of work.

• Build rapport, listen, clarify and manage conversational flow

• Excellent leadership skills, with a talent for handling and resolving conflicts.

• Excellent oral and written skills

• Data Entry

• 60+ wpm

• Snow Plowing

• Microsoft Windows

• Desktop Support

• Computer Networking

• Troubleshooting

• Help Desk

• Assembly

• Load & Unload

• Network Support

• Forklift

• Operating Systems

• Picking & packing (2 years)

• Assembly

• Food & Beverage

• Media and Communications (1 year)

Certifications and Licenses

Driver's License

Forklift Certification

Non-CDL Class C

Assessments

Customer Focus & Orientation — Highly Proficient

August 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Warehouse Associate — Highly Proficient

September 2020

Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient

Security guard skills — Expert

October 2022

Assessing risks, enforcing security standards, and handling complaints Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SUMMARY OF SKILLS

Cooperative team member, Flexible schedule,

Computer proficient, Effective multi-tasker

, Extremely organized Flexible, adaptable

Quick learner, Warehouse Experience, Excellent customer service and Management Skills

Contact this candidate