Service Representative Customer

JANESSA THOMAS

Building D Tower * Apt *-*, East Groove,

Valsayn **************@*****.*** 362-4781

OBJECTIVE Obtain a position as a team-player in a people-oriented organization

where I can maximize my customer-service experience in a

challenging environment to achieve the corporate goals.

SKILLS & ABILITIES ● 18 years in Customer Service Experience

● Supervisory Experience

● Inventory Management

● Event Planning and Coordination

● Decision Making

● Written and Verbal Communication

● Interior Design

● Proficient in Microsoft Office Suite

EXPERIENCE RETAIL SALES AGENT COLUMBUS COMMUNICATIONS

TRINIDAD LTD. VIA:- (REGENCY RECRUITMENT AGENCY)

AUG 2021- DEC 2022

● Closed sales on Products and Services

● Assisted with customer service issues

● collected payments

● Created accounts and assigned technician for installation

● assisted with exchange and upgrades of equipment

● Handled refunds

● advised customers on promotions and specials

STORE MANAGER COCOBERRY BOUTIQUE & SHOES SAUCE

JUNE 2017 – MARCH 2021

• Manage store daily

• Weekly stocktaking

• Handle all customer issues

• Manage customer enquiries via Instagram and Facebook page

• Manage and supervise weekly display of merchandise

• Close sales deals with customers

• Handle daily closing off of Sales Books

HEAD SUPERVISOR MANGOTEL 2005 LIMITED

APRIL 2013 – APRIL 2017

● Was initially hired as a Floor Supervisor, then promoted to Shift

Supervisor then Head Supervisor for the past 2 years.

● Supervisor for a staff of 14 members

● Monitor flow of cash to and from staff and patrons

● Submit monthly evaluation for staff members

● Resolve customer and staff issues

● Dealt with customer issues on a daily basis

● Handled stock taking every week

● Floor Supervisor, She

CUSTOMER SERVICE REPRESENTATIVE MOSIAH ENTERPRISES

MARCH 2007 – APRIL 2013

● Handled money to and from customers and attendants

● Balance attendants cash after every shift

● Served drinks to patrons

● Monitor flow of stocks

● Balance machines

CUSTOMER SERVICE REPRESENTATIVE TIME OUT PUB

APRIL 2004 – DEC 2006

● Mixed and Served drinks to patrons

● Managed Cash

● Handled inventory for stocks

● Coordinated and planned events

EDUCATION ST. JAMES GOVERNMENT SECONDARY

1998 - 2003

● English Language II

● English Literature II

● Social Studies II

● Principles of Accounts II

● Mathematics III

● History III

● Spanish III

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REFERENCES MS. YOLANDA FRANCIS

Store Manager

Columbus Communications Ltd

Price Plaza, Chaguanas

Tel: 2233569 (ext 2252)

MS MARCIA DAVIS

Police Officer

Homicide Division 1

Riverside Paza, POS

Tel: 274-3230

MS KARIEN AGARD

Head Supervisor

Mangotel Ltd.

Prince Street, POS

Tel: 741-1805

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