Service Representative Customer
Resume:
Mattye Lisa Magee
Clerical,billing And Collection
Contact
Address
Kentwood, LA 70444
Phone
*************@*****.***
WWW
https://bold.pro/my/mattyelisa-magee-230*********/335
Skills
Customer service
Knowledgeable about preparing invoices, processing payments and pursuing past-due balances. Well-versed in accurately coding different types of bills for clear recordkeeping and tracking. Team-oriented, dependable and performance-driven. Successful at efficiently handling client inquiries, billing and administrative tasks. Familiar with contracts and other documents affecting billing processes. Prepares professional, polished statements and business correspondence. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
2017-08 - 2023-03
Billing Specialist, Collection Specialist
Kentwood Co-op, Kentwood, LA
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Trained new team members on scripts, company services, and collection strategies.
Generated and submitted invoices based upon established accounts receivable schedules and terms.
Monitored accounts for compliance with established payment plans and flagged non-compliances.
Achieved performance goals on consistent basis.
Researched and resolved billing discrepancies to enable accurate billing.
Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Provided excellent customer service, developing and maintaining client relationships.
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
2010-06 - 2021-12
Business Owner/Business Manager
Smokehouse BBQ, Kentwood, LA
Maintained professional, organized, and safe environment for employees and patrons.
Developed and maintained relationships with customers and suppliers through account development.
Accomplished multiple tasks within established timeframes.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Onboarded new employees with training and new hire documentation.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Improved safety procedures to create safe working conditions for workers.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Successfully managed budgets and allocated resources to maximize productivity and profitability.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
2016-11 - 2017-03
Business Owner
Amite Burgers And BBQ, Amite, LA
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Trained and motivated employees to perform daily business functions.
Prepared bank deposits and handled business sales, returns and transaction reports.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Trained new employees on proper protocols and customer service standards.
Trained and guided team members to maintain high productivity and performance metrics.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
2012-06 - 2015-12
Customer Service Representative;Billng Specialist
Smitty's Supply, Roseland, LA
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services, and company information.
Updated account information to maintain customer records.
Answered constant flow of customer calls with minimal wait times.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Processed customer service orders promptly to increase customer satisfaction.
Promptly responded to inquiries and requests from prospective customers.
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
1979-08 - 1983-05
High School Diploma
Ponchatoula High School - Ponchatoula, LA
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