Marcus Jerome Williams

Microsoft Exchange/O*** Engineer

Phone: 415-***-****

Gmail: adv5ut@r.postjobfree.com

Summary

•Microsoft messaging application deployment and support specialist with 9 years’ hands-on experience.

•In-depth knowledge and hands-on experience with Microsoft Exchange 2013/2016/2019 full lifecycle deployments.

•Skilled deploying and administering Microsoft Teams and Skype for Business.

•Deliver high-availability solutions to Exchange deployments using Database Availability Groups (DAG), and Client Access load balancing.

•Create a Skype for Business server high-availability solutions using Pools and Hardware load balancing.

•Configure Teams/Skype-for-Business federation and web service publishing.

•Skilled at PowerShell scripting and PowerShell administration related to Exchange/Office 365 and Teams/Skype environments.

•Set up Office 365 to coexistence with on premise deployments.

•Create and maintain documentation and procedures for Exchange, Teams, Office 365, and Skype-for-Business.

•Knowledgeable about Intune and Endpoint Management

•Knowledgeable about certificates and certificate renewals with Exchange and Teams.

•Utilize Azure AD Connect, and Active Directory Federation Services (ADFS) set ups for directory synchronization and single sign-on.

•Hands-on with Windows Server Deployment and Administration.

•Hands-on with Active Directory Administration.

•Demonstrated understanding of DHCP and DNS, IP, and mail protocols.

•Implement system administration activities and policies and monitor system performance at the software and hardware levels.

•Hands-on application of networking protocols such as TCP/IP, RIP, RIPV2, IGRP, EIGRP BGP, OSPF, etc.

•Experienced with TCP/IP protocol suite, virtual networking, and wireless networks computing.

•Set up Virtualization with VMware VSphere ESXi 5.5, 5.0, vCenter server 5.0, 5.5 and VSphere client, Microsoft Hyper-V, and Virtual Machine.

•Experienced in ESXI Architecture, guest OS installation, setting up VMS, Cloning Templates, and Snapshots.

•Resource management framework, creating resource pools, adding the VMs into resource pools.

•Created Clusters, DRS, HA, vMotion and Fault Tolerance.

•Migrate Physical Server to Virtual Server (e.g., VMware ESXI hosts using V2V and P2V).

•Knowledge of Citrix XenApp6.5, XenDesktop 5.5, and Citrix Provisioning Services 6.0.

Technical Skills List

•Office 365 & Cloud: Microsoft Office 365, Teams, Exchange Online, SharePoint Online, OneDrive, Intune, Endpoint Manager, Autopilot, Yammer, Planner, Power Platform.

•Exchange: Microsoft PowerShell, Microsoft Active Directory, Microsoft Azure AD Connect, Exchange Online Protection (EOP), Exchange Admin Center (EAC).

•Windows Server: Windows Server 2016 (NT 10.0), Windows Server 2012 R2 (NT6.3), Windows Server 2012 (NT 6.2).

•Exchange Server: Microsoft Exchange Server 2013, Microsoft Exchange Server 2016, Microsoft Exchange Server 2019 and Microsoft Exchange Online.

•Windows and Outlook: MS Windows 10/8.1/7, MS Office 2019/2016/2013, MS Outlook 2019,2016,2013

•Databases: SQL Server 2014/2012, Oracle, MySQL.

•Network: Cisco routers, switches, and Firewalls, DNS, WINS, DHCP.

•Cloud: Office 365, MS Azure, AWS.

•Virtualization: Microsoft Hyper-V, VMware Esxi, Oracle Virtual Box.

•Scripting: HTML, CSS, JavaScript, XML.

•Version Control: Team Foundation Server (TFS), GIT.

Professional Work Experience

UltraGenyx /Marlabs, Novato, MI (Remote)

11/2021 to Present.

IT R&D Executive Support

UltraGenyx/Marlabs is focused on the identification, acquisition, development, and commercialization of novel products for the treatment of serious rare and ultra-rare genetic diseases. Ultragenyx divides its candidates into three categories: biologics, gene therapy and small molecules products.

Creating documentation of systems (Runbooks)

Managed implementation of third-party applications and configured security/permissive access to various applications in Active Directory and Okta.

Patching Servers and creating backups for server files

Created guest accounts for external users for collaboration in SharePoint, OneDrive, and Box.

Managed access request in ServiceNow, updated admin access in Okta, and implemented SSO in Okta.

Transferring old files to an archive server folder and involve in data analysis and reporting

Evaluating the existing system to determine continuing further use of system.

Giving software recommendations, conducting presentations, explaining methodologies, troubleshooting, and creating knowledge standards and documentation

Hosting meetings for progression of used technologies and conducting training sessions for the users on technologies.

Granting licenses and enabling SSO

Creating AD Group, Servers, usage guides as well as domains dev and production

Collaborated with other engineers during the process of environment scanning, which included numbers of users, shared mailboxes, distribution groups, and lists of applications used daily by users.

Created Distribution Groups for departments.

Enabled Single Sign On for enterprise applications in OKTA.

Migrated non-GxP Folders from Box to OneDrive.

Assisted Level 1 and Level 2 Helpdesk technicians with application support.

Created access groups (security groups) in Active Directory for access connection for registered applications in OKTA.

Ran Quarterly Admin Reports for Box.

Ran Yearly Report for Users in Box.

Created SharePoint Team and Communication Sites for Departments.

Handled all support tickets in ServiceNow for SharePoint.

Updated the company’s main SharePoint site.

Invited External guest users to organization in Microsoft for collaboration.

Managed the sharing of OneDrive and Box folders with external users.

Managed external collaboration with users in SharePoint.

Worked with Exchange 2019.

McDermott International, Inc., Houston, TX

03/2020 to 11/2021

Microsoft 365 Engineer

McDermott International, Inc. is an American multinational engineering, procurement, construction, and installation company with operations in the Americas, Middle East, the Caspian Sea and the Pacific Rim.

•Handled infrastructure management with AD, DNS, Exchange, SFB, Teams, and SharePoint Online.

•Exchange Administration which includes a platform like Exchange2013/Exchange 2016 Hybrid Office365 environment.

•Administration of Active directory and Backup Tools.

•Exchange Server migrations, Exchange 2013 to Exchange 2013-2016/Office 365.

•Exchange 2013/2016 DAG Management.

•SharePoint 2016/SharePoint online Administration.

•Office 365 Administration includes licensing and day to day operation works

•Responsible for new implementations, including addressing preliminary technical RFP questionnaires.

•Managed Datacenter operations and multiple vendors.

•Looked after External and Internal DNS/Certificate management.

•Handled escalation calls with client and third-party vendors.

• Created Skype-for-Business documentation to assist the help desk with T1 ticket resolution.

•Handled system upgrades and related security patch management.

•Managed and administer Skype for Business/SFB online.

•Managed and administered MS Teams.

•Supported Enterprise voice-related technical issues.

•Hands on Outlook and Mobile devices end users’ issues.

•Hands on PS scripting and automation of the day-to-day operations.

•Deployed Exchange Online Protection policies specific to Antispam, Antimalware, Antiphishing, Impersonation protection, and SafeLinks and SafeAttachments (Advance Threat Protection).

•Deployed Intune on mobile devices (Win 10, iOS, and Android) as MDM and MAM solution, enrollment, configuration, and troubleshooting.

•Set and applied Intune Client App and compliance policies.

•Deployed Intune Security Baseline policies for Win 10,

•Deployed Intune Compliance Policies for Mac OS,

•Administered Azure ATP, Azure Conditional Access, Multifactor Authentication and Azure Identity Protection.

CVS Caremark, City, Woonsocket, RI

12/2018 to 03/2020

Cloud Messaging Engineer

CVS Health is a health care innovation company/pharmacy benefit manager that works with employers, health plans, unions and state and local governments nationwide. We manage prescription plans that help control costs while ensuring access.

•Worked with team to set up an Office 365 environment for additional business productivity managing users in AD and Azure AD.

•Gathered requirements for new hybrid communications environment.

•Configured DirSync (Azure AD Connect) and ADFS for Active Directory synchronization/Federation with Azure Active Directory, and created test accounts and did a pilot migration.

•Rolled-out implementation of Exchange Online and Office 365 and set Autodiscover endpoints for each Exchange forest to be authoritative for at least one SMTP namespace and the corresponding Autodiscover namespace, and set Office 365 to query endpoints.

•Procured digital certificate (CA) for each forest for secure mail transport to in a hybrid deployment.

•Set-up one Exchange 2016 with the mailbox role in each Active Directory forest configured for hybrid deployment to handle all inbound and outbound secure transport between Exchange/ Office 365.

•Synchronized Active Directory with Office 365 for each hybrid deployment with Azure ADConnect for Active Directory synchronization between the multi-forest on-premises organization and Office 365 synchronized using Forefront Identity Manager.

•Configured Single Sign-On (SSO) server in each Active Directory forest, and two-way forest trust configured between the on-premises forests using AD FS or password sync to allow for a seamless user authentication experience.

•Configured mailboxes on-premises and in Exchange Online; created migration batches in the Office 365 Admin Center, and used PowerShell to check the status of the migration, and get statistics.

•Troubleshot migration errors, such as failed mailbox moves, and connectivity errors, etc.

•Procured and assigned licenses in Office 365.

•On-premises Active Directory Federation Services (AD FS) server supports using single-sign on credentials for mailboxes located either on-premises or in the Office 365 organization.

•Trust relationship with the Azure AD authentication system is required. Organization relationships are established between the on-premises and Exchange Online organization.

•Created Knowledge Transfer (KT) documentation with simple procedures and troubleshooting guidelines and did some training with the help desk team.

•Troubleshooting of connectivity issues, calendaring, and Active Directory issues

The Boy Scouts of America, Irving, TX

10/2017 to 12/2018

Office 365 Administrator

The Boy Scouts of America is one of the largest scouting organizations and one of the largest youth organizations in the United States, with about 1.2 million youth participants.

•Implemented Microsoft Multi-Factor Authentication (Azure MFA) for Office 365.

•Administered Active Directory environment and all Windows servers.

•Created the standard for Windows 10 images through the Microsoft Deployment Toolkit and used this to deploy a backlog of laptops.

•Used the Azure AD Module for PowerShell to generate and deliver reports on Office 365.

•Built relationships with vendors, compared quotes and prices on products, and received approval for and implemented the hardware or software purchased.

•Oversaw maintaining the continued use and backup of an on-site SQL backend charitable donation tracking software and added new users to this program.

•Worked directly with sites, campgrounds, and vendors to reduce monetary and physical waste.

•Worked directly with end users to determine their physical hardware and software needs and coordinated with management for approval and deployment of equipment and software.

•Managed server rooms in all sites and purchased and installed all necessary equipment.

•Worked with the Legal department and Human Resources department to ensure that their unique privacy and security needs were met.

•Worked with Office 365 applications to ensure that company branding was accurate and easily available to all departments.

•Oversaw all major IT decisions and was responsible for researching them, pitching them to management for approval, and then implementing them.

Brookdale Senior Living, Brentwood, TN

06/2016 to 10/2017

IT Support

Brookdale Senior Living owns and operates senior living communities and retirement communities across the United States.

•Set up and installed Office 365 and other applications.

•Configured and supported hardware, printers, peripherals, services, settings, directories, storage, among other devices, and worked with vendors and technicians.

•Set up Video conferencing and edited the IVR system and managed telephony equipment.

•Implemented and supported telecommunication systems (VoIP and PBX Analog system) on the Mitel System.

•Installed and deployed new and rebuilt PCs/laptops.

•Built computers according to users’ needs.

•Administered Microsoft Exchange mail user accounts Active Directory providing GP and privileges.

•Troubleshot Windows desktop systems and applications.

•Assisted with network related tasks.

•Supported SalesForce application connected to Microsoft Outlook.

•Applied knowledge of wireless networking and VPN technologies.

•Escalated unresolved issues to data team and kept users informed of status.

•Updated Jira ticketing system with each interaction with users.

•Used remote software to assist users with quick resolutions.

•Procured supplies, equipment, and tools for department.

Textron Inc., Providence, RI

04/2014 to 06/2016

O365 Administrator

Textron Inc. is a multi-industry company that leverages its global network of aircraft, defense, industrial and finance businesses to provide customers with innovative solutions and services.

•Performed diagnostics to troubleshoot and resolve problems within Active Directory in Exchange system prior to Office 365 migration.

•Configured domain in Office 365, and DNS/MX settings, and verified routing.

•Enabled Lync/Skype-for-Business feature in Office 365 mailboxes.

•Assigned user licenses for Office 365 user accounts.

•Fine-tuned Office 365 performance and ensured compliance with corporate policy.

•Performed and oversaw software and application installation and upgrades related to Office 365.

•Used PowerShell scripts to create mailbox migration batch.

•Monitored migration status and adjusted as needed.

•Developed and conducted various training and instruction for system users on Office 365 services and other applications.

•Helped with the migration to Office 365 cloud-based solutions, including moving critical data, processes, and workflows.

•Implemented DirSync services for directory service synchronization.

•Deployed ADFS server for single sign-on functionality.

•Utilized the administration portal to manage users accounts and mailboxes.

•Performed troubleshooting services offered in Office 365 applications and identified and corrected malfunctions.

Education

Bachelor’s in Science - Computer Information Systems - University of Michigan/Flint

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