Customer Service retail cashier
Resume:
Susie Woods Wells
I am a customer service and retail professional who is highly energetic,
outgoing and detail-oriented. I handle multiple responsibilities efficiently while providing exceptional customer service in all I do. 191 Cox Gap Road
Attalla, AL 35954
*********@*****.***
EXPERIENCE
Cracker Barrel Old Country Store, Attalla, AL — Retail Professional
November 2001 - present
Answer customers’ questions and address problems and complaints in person and via phone; process transactions in a timely manner. Open and close store, including counting cash drawers. Help customers select products that best fit their personal needs and inform them of product and service offerings.
Offer exceptional customer service to promote company brand. Collaborate with customer service team to give exceptional service throughout the entire shopping and purchasing experience. Balance needs of multiple customers simultaneously in a fast-paced retail environment.
Efficiently communicate store policy violations to leadership team. Offer direction and give constructive feedback to motivate team members. Build and maintain relationships with peers and upper management. Process and unload shipments and maintain organized stock shelves. The Crate, Gadsden, AL — Store Manager
2000 - 2001
Managed retail space, employee and served customers’ needs. Afterthoughts, Gadsden, AL — Store Manager
1993 - 2000
Tended to store’s needs, ranging from employees to customer service. EDUCATION
Gadsden State Community College, Gadsden AL
Fall 1986 - Spring 1988
Southside High School, Southside, AL
Class of 1986
SKILLS
Inventory control & safety
procedures
Cash handling accuracy
Loss prevention
Banking & financial services
Employee scheduling
Organization & time
management
Excellent multi-tasker
Strong communication skills
Superb sales professionalism
Exceed personal &
professional goals
AWARDS
Employee of the Year 2012:
Selected based upon the votes
of my coworkers.
Excellent Customer Service:
Received several awards for
excellent customer service
with a follow-up letter from
the Cracker Barrel CEO.
Features & Benefits Goals:
Selected by upper
management as a recipient of
multiple awards for
surpassing sales targets.
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