Susie Woods Wells

I am a customer service and retail professional who is highly energetic,

outgoing and detail-oriented. I handle multiple responsibilities efficiently while providing exceptional customer service in all I do. 191 Cox Gap Road

Attalla, AL 35954

256-***-****

256-***-****

adv5tl@r.postjobfree.com

EXPERIENCE

Cracker Barrel Old Country Store, Attalla, AL — Retail Professional

November 2001 - present

Answer customers’ questions and address problems and complaints in person and via phone; process transactions in a timely manner. Open and close store, including counting cash drawers. Help customers select products that best fit their personal needs and inform them of product and service offerings.

Offer exceptional customer service to promote company brand. Collaborate with customer service team to give exceptional service throughout the entire shopping and purchasing experience. Balance needs of multiple customers simultaneously in a fast-paced retail environment.

Efficiently communicate store policy violations to leadership team. Offer direction and give constructive feedback to motivate team members. Build and maintain relationships with peers and upper management. Process and unload shipments and maintain organized stock shelves. The Crate, Gadsden, AL — Store Manager

2000 - 2001

Managed retail space, employee and served customers’ needs. Afterthoughts, Gadsden, AL — Store Manager

1993 - 2000

Tended to store’s needs, ranging from employees to customer service. EDUCATION

Gadsden State Community College, Gadsden AL

Fall 1986 - Spring 1988

Southside High School, Southside, AL

Class of 1986

SKILLS

Inventory control & safety

procedures

Cash handling accuracy

Loss prevention

Banking & financial services

Employee scheduling

Organization & time

management

Excellent multi-tasker

Strong communication skills

Superb sales professionalism

Exceed personal &

professional goals

AWARDS

Employee of the Year 2012:

Selected based upon the votes

of my coworkers.

Excellent Customer Service:

Received several awards for

excellent customer service

with a follow-up letter from

the Cracker Barrel CEO.

Features & Benefits Goals:

Selected by upper

management as a recipient of

multiple awards for

surpassing sales targets.

Contact this candidate