Customer Service Dock Supervisor
Resume:
MICHAEL SHEPARD
EMAIL – **********@*****.***
TELEPHONE - 480 – 352 - 2327
EXPERIENCE
LOCAL/LINEHAUL DRIVER OLD DOMINION FREIGHT LINES
**/**** – 08/2014
Fulfilling deliveries in and out of the Phoenix metro area. First line customer service in regards to receiving companies/clerks, damages, etc.
INBOUND DOCK SUPERVISOR OLD DOMINION FREIGHT LINES
08/2014 – 01/2017
Management of approx. 30 dock workers. Responsibilities included shift scheduling, freight tracking, forklift maintenance, organizing/running safety meetings.
INBOUND CITY PLANNER OLD DOMINION FREIGHT LINES
01/2017 – 06/2017
Organizing local freight delivery to increase efficiency, including reduction of stem miles.
LOCAL DISPATCHER OLD DOMINION FREIGHT LINES
06/2017 – 02/2018
Management of approx. 30 drivers in west Phoenix metro area. Responsibilities included coaching for driver efficiency, management of delivery issues, direct customer service, scheduling deliveries to limit return loads, organizing safety and monthly driver meetings.
LINEHAUL DISPATCHER OLD DOMINION FREIGHT LINES
02/2018 - PRESENT
Responsible for scheduling of all outbound trucking assignments for 103 drivers from Phoenix. Close coordination with local drivers and out of area teams to meet cut times. Oversee team drivers coming into Phoenix.
CERTIFICATONS
CLASS A CDL
ENDORSEMENTS
Doubles
Triples
HazMat
FORKLIFT CERTIFICATION
SAFETY AND SECURITY CERTIFICATION
TANKER CERTIFICATION
SKILLS
AS400 and FirstScan proficient. Collection, evaluation, and application of metrics, including productivity, load average, bills per hour. Proficient in ROI program for fuel inefficiency. Organization and execution of routine safety meetings.
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