Support Agent Customer Service
Resume:
Customer Relations and Accounts Manager
Fah
Megne
Objective
I am an entry-level professional with an interest in building a career in customer service and accounts management. I am looking for a position that enables me to apply my problem-solving and communication skills as well as my knowledge with financial accounting.
Experience
January 2021 - Present
CSR- Email, Phone and Support Mod Pizza, Prosper Texas
At Mod Pizza, I was responsible for Processing all customer service tickets.
Assist customers with product and billing questions.
Resolve customer complaints. Seeking to create a win/win for the company and customer.
Handle customer questions.
Ensure customer information is accurate and updated.
Creates and maintains computer files and suspense for follow-up action.
Provides advisory support and assistance to the department supervisor as needed.
Attracts potential customers by answering product and service questions, suggesting information about other products and services.
Provides administrative assistance and support.
Processes customer orders/changes/returns according to established department policies and procedures.
Provides timely feedback to the company regarding service failures or customer concerns.
Partners with the sales team to meet and exceed customer service expectations.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
Contributes to team effort by accomplishing related results as needed.
October 2009 – January 2021
Email, Phone and Chat Support Agent Fokou Cameroon
Provide superior customer satisfaction.
Receive and promptly respond to client inquiries.
Processing orders through chat
Document issues and resolutions
Identify possible website errors.
Adhere to work schedule.
Receiving, answering inquiries, and processing.
Provide timely and accurate information to the customer and place summary of conversation into system.
Explaining available billing options
Assist with navigation of the site.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Provide customer support via live chat, social media and email in a way that reflects our client's culture.
Education
September 2022- April 2023
AWS (AMAZON WEB SERVICE) SOLUTION ARCHITECT AND DevOPs on-going in JJtech IT Center.
September 2014- September 2016
Management Science
University of Buea, Cameroon.
September 2012- September 2013
Accounting
GCE Advanced Level (HSC)
Cameroon College of Commerce.
Skills
Flexible and adaptable to change.
Organizational skills
Accounting and management.
Exceptional decision making and problem-solving skills.
Multi-tasking.
Microsoft word and Excel.
Interests
I love to learn new things, travel to new places and sing.
Contact
5801 Oakmere In
Aubrey Texas 76227
********@*****.***
Contact this candidate