Program Specialist Customer Service

David Ritz

Warwick, RI *****

************@*****.***

C: 207-***-****

Work Experience

District Manager

Popeye's Restaurants - Rhode Island 09/2020 - Present

• Oversee 7 store district

• Troubleshooting for numerous locations in a 125-store franchise

• Help other areas of the franchisee

• Full P & L responsibility

• Brand standards adherence

Director Manchester/Boston Regional Airport

HMSHost - Manchester, NH 02/2017 – 08/2020

• Oversaw daily operations of 8 restaurants (4 bars/full-service; 4 QSR)

• Brand standard alignment

• Took them from last place in the region to winning numerous awards; Customer service awards every quarter and HMS Host guest feedback award

• Meet or exceed budgets – 122% of budget on a consistent basis

• “Brand Champion” for the company – assisting with struggling locations

• Last minute certifications (Safety, ServSafe, etc.) for management teams for NSO’s (New Store Openings)

• 20+ NSO’s (New Store Openings) in Canada

Director of Operations/Regional Manager

Catalono Company - Harvard, MA 2016 – 02/2017

• Oversee 20 store region for Dunkin Donuts

• Hiring and mentoring management for the district

• P&L Analysis

• Brand standards alignment

• Strategic Planning

District Director of Operations

HMS Host -State of Maine Turnpike Travel Plazas - Kennebunk, ME 2007 - 2016

• Daily operations, State of Maine Turnpike Travel Plazas

• 21 concepts

• Oversee 300+ employees

• Hiring, supervision, and training both management and staff

• Brand standards alignment

• Revenue Champion

• J1 visa program specialist

Education

University of Arkansas - Fayetteville, AR 3 years

High school diploma or GED

Manager ServSafe Certified and Proctor

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