Service Representative Call Center

Christine Helquist **** S **** W #** Ogden, UT ● 801-***-**** ●

*********.********@*****.***

I do office work as a standard Tax Examiner; I work with Tax forms for taxpayers across the country.

I like taking care of people and their needs. I just find that I am not making enough money to meet my own needs. My skills export easily to the IRS. I have done office work, such as scanning, typing faxing. I know Windows10, Word and some Excel. I have a polite telephone presence. I am mature and responsible, and arrive punctually for my shifts.

I am a caregiver for special needs adults. As a caregiver for special needs adults, there are strict rules pertaining to what I can do for a client, and what I cannot do. I am also bound by HIPAA laws concerning client confidentiality and personal information. I have complied with the medical rules and intend to comply with federal laws for protecting taxpayer information.

I have worked retail, seasonally, and excelled at up-sell. I can use this persuasion to coax taxpayers into compliance with tax laws, as a Customer Service Representative.

I checked in returns on rented costumes, carefully comparing the invoices with items returned, ensuring all items were present. I am methodical and systematic, and have performed inventories and ordering of supplies. I can serve as a Remittance Perfection Technician in Field Office.

I have done phone work for General Dynamics during health care open season, taking incoming calls and matching people up with the insurance plans they needed. I strictly kept to the prescribed scripts, since I was representing the insurance companies, and could not inadvertently make misleading claims about coverage. I can work for the IRS in Human Resources, matching employees with the jobs or insurance coverage they want.

Internal Revenue Service 12/10/2018- Present Standard Tax examiner for the Internal Revenue Service

Turn Community Services 10/07/2016 – 12/10/2018 Care for special needs adults in a group home environment.

Parallon (supply chain) 02/29/16 – 08/02/2016 Ordered and stocked medical supplies for St. Mark’s Hospital.

General Dynamics Seasonal 06/15/2015 – 02/22/2016 and 11/03/2013 – 03/22/2014 Worked the call center for health insurance open season. I matched up callers with the insurance plans they wanted, listening to their needs and providing the information they needed to choose the plan that best fit those needs. I was careful to follow the prescribed scripts, to avoid inadvertently misrepresenting the insurance company.

Mask Costumes Seasonal 2003 to 2017 I dealt cordially with customers in person and by phone. I helped them decide what they wanted to buy, frequently persuading them to purchase more than they were actually planning on. I checked in returned rental costumes, carefully checking the invoice to ensure all items were present. I inventoried and organized merchandise, and set up the mail and shipping. Foresight Digital Company 2008 – 2011 I improved company-client relations by checking invoices for accuracy prior to shipping. I answered phones, faxed, scanned billing information, emailed, resolved customer complaints. I maintained and repaired the scanning equipment

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