Truck Driver Customer Service

LASHAWNDEE J. MAY

Columbus, GA ***** 706-***-**** *******@*****.***

PROFESSIONAL SUMMARY

To secure a challenging position within a professional and growing organization. A position which will allow the opportunity for advancement and to utilize the skills and abilities which have developed through experience and training while working within the military community. SKILLS

• PC compatible systems and Win95/98, Win2000,

MS Office, Excel, Word, Form Flow and

PowerPoint.

• Local and Long Distance Driving

• DOT Requirements

• Order Picking and Processing

• Planning Abilities

• Dry Vans

• Safety Processes

• Verbal and Written Communication

WORK HISTORY

Dispatch Coordinator, 08/2021 - Current

The Vatoga Company – Atlanta, GA

• Tracked and monitored vehicle performance and maintenance.

• Scheduled and organized delivery routes.

• Preserved accurate records of dispatched orders, deliveries and receipts.

• Coordinated regular inspections of vehicles and scheduled preventive maintenance.

• Received new orders, prepared documentation, and assigned personnel.

• Monitored flow of paperwork and directed information to appropriate departments.

• Answered phone calls and responded to customer emails.

• Checked weight of vehicles and load parameters against customer specifications and DOT requirements.

• Facilitated communications between customers and field personnel to answer questions or resolve concerns.

OTR Commercial Truck Driver, 06/2018 - 05/2021

Schneider National Inc

• Maintained safe driving record by observing all road rules, remaining cautious and alert in unfamiliar areas and always keeping control of vehicle

• Kept meticulous logs of all correspondence with customers and freight recipients

• Maintained accurate driving records in accordance with federal laws and regulations

• Managed efficient loading, unloading and security of customer freight, taking care with fragile items and diligently bracing loads, balancing weights and preventing shifting

• Inspected vehicle on daily basis, reporting any damage or issues to Driver Business Leader for immediate resolution.

Resource Scheduler, 04/2015 - 06/2018

ALOG Corporation/ DA Defense Logistics

• Manage POI transportation requirements submitted through Trans Request Scheduling System

• Review all new transportation request by navigating to Scheduling Vehicle Request

• Receive and process changes, and add-ons to existing POI requests within six-week lock in period when units submit Expectation to Policy

• Coordinate with unit schedulers via email any discrepancies prior to approval and transfer to TRAMS, Shaw Infrastructure/ ALOG Corp

• Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.

Motor Vehicle Dispatcher, 09/2007 - 04/2015

Shaw Infrastructure/ ALOG Corporation

• Assign motor vehicles and drivers for conveyance of freight or passengers

• Maintain complete vehicle logs on all GSA vehicles being dispatched by utilizing fleet management information system

• Order government tags within UNICOR and Federal Motor Vehicle Registration system

• Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques

• Stayed up to date on Georgia laws and licensing requirements to complete accurate and efficient reviews.

EDUCATION

Degree : Commercial Driver: 06/2016

Truck Driver Institute - Forsyth, GA

Psychology

Grand Canyon University - Phoenix, AZ

High School Diploma: 06/1990

Russell County High School - Seale, AL

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