Customer Support Business Analyst

Karen Green, MBA

Baltimore, MD 410-***-**** ***.****@*****.***

PROFESSIONAL EXPERIENCE

Analyst/Receivables Management Contractor- 6/2022- current Constellation New Energy Inc.- Baltimore, MD

● Responsible for the management of two accounts receivable portfolios of $ 90 million in revenue

● Manages daily receivables intake box for inquiries, requests, and follow-up to completion

● Prepares case research with Operational Teams for payment discrepancies/re-application

● Generates reconciliation reports for collection activity and resolves open case refund balances

● Coordinates collection efforts with internal Risk, Sales, Operations and Customer Care departments

● Supports escalation steps of final demand and identifies third party collection eligible accounts

● Utilizes PCC, Power BI, and Excel reporting tools to decrease and communicate aging balances

● Clears backlog by identifying accounts eligible for write-off

● Provides leadership with regular updates regarding Power Key Drivers

● Adheres to consistent LMS learning objectives prior to deadline Sr. Certification/Data Quality Analyst- 9/2021- 5/2022 Consultant- Washington, DC

● Managed the Federal Government MBE project to ensure deliverables

● Provides QA assistance for data integrity to decrease fraudulent activities

● Performs root cause analysis of data to identify trends/causes of rejected files

● Developed data reporting dashboard to ensure production of weekly metrics

● Audits business, financials, operating/partnership agreements, tax returns, and bank statements

● Adheres to compliance rules and governmental regulatory obligations to determine certification eligibility Data Quality Analyst Contractor- 8/2020- 8/2021 United Health Group-Remote

● Configured raw data files for Pay-Span quality assurance process

● Manipulated macro scripts to initiate payment file deployment

● Analyzed provider case files against details to ensure accuracy in check-write process

● Re-worked exception files for data automation errors to submit to provider by deadline

● Updated business documentation and assisted helpdesk with deactivation status of UHC user profiles Senior Settlements Analyst -5/2019-8/2020 CareFirst BlueCross BlueShield-Owings Mills, Md

● Managed and reconciled portfolio for accounts generating $250-$750 million in revenue

● Prepared weekly/monthly claim settlements and made manual adjustments where applicable

● Generated new vendor account set-up, report additions, and specialized billing requests

● Provided operational/customer support for special requests to Sales Representatives, Brokers, Consultants, Finance, Underwriting, Contracting and Compliance

● Communicated with management /programming concerning issues that may impact deadlines/payment until resolution

● Researched discrepancies with Treasury Department while monitoring A/R and maintained delinquency tracking

● Initiated ACH direct debits, application of wires payments received, and accurately enter monthly settlements into the Oracle database

Data Financial Analyst Contractor – 9/2018-5/2019 Bon Secours Mercy Health Systems-Columbia, Md

● POC for Hyperion Financial Management (HFM) database system driven issues/ concerns

● Provided end-users with password resets, sign on/ connection issues

● Utilized Smart View Excel ad-hoc financial analysis for variances/trends

● Verified automated backups were providing and retaining accurate information

● Initialized integrations, consolidations, and rules updates of metadata for dual test/ production environments Business Analyst Contractor – 3/2017-3/2018 Parexel International Research- Baltimore, Md

● Reconciled project close-outs of $1- $5 million in revenue

● Verified contract specific terms and obligations

● Conferenced with international Finance Business Partners to address billing concerns

● Facilitated recognition of A/R, backlog, unbilled and deferred funds using Oracle database Karen Green, MBA

Baltimore, MD 410-***-**** ***.****@*****.***

TECHNICAL SKILLS

● PCC /Power BI

● Genesis-Prod/Invoice Viewer

● Oracle /Int-Act/ Omni-Pay

● Salesforce / PeopleSoft / SAP

● E-Bill / Stepwise / B2G

● ERP /HFM / Essbase/Planning/SmartView

● Ultra-Edit/ Text-pad

● Facets/HIPAA/EHR

● V-Lookups / Macros/ Pivot Tables

● Microsoft Word/Excel/PowerPoint

● Teams/SharePoint/Access

CORE COMPETENCIES

● Invoice Analysis/ Cash Management

● Reconciliation/ AP / AR

● Client Relationship Management

● Business Documentation

● Process Enhancement

● Validation/Auditing

● Contract Verification

● Project Management

EDUCATION

● Bachelor’s Degree: Business Administration, 2015 Graduate Sojourner Douglass College, Baltimore, MD

● MBA- Concentration: Finance, 2017 Graduate

Strayer University, Owings Mills, MD

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