Service Representative Call Center

KIMBERLY KILLIE UHLENBERG

**** ******* **** **** ** Concord, CA 94521 · 925-***-**** ***********@*****.*** Adaptable and proactive with 6 plus years of work experience. Desire to leverage a proven knowledge of advocacy, empathy, collaborative workstyle, and high touch skills to successfully fill the position of customer service representative at your company. I am proactive and enjoy solving problems. I can be relied upon to help your company achieve its goals. Experience:

12/2021–3/2023 Customer Service Representative, Cubic-Clipper Card- for Acara Solutions

Verifying patrons identity, registering Clipper cards, Assisting patrons w/ virtualizing plastic cards to iPhones & Android phones, Assisting patrons with re-adding virtual cards to their cellular phones, providing technical support to patrons in regard to their mobile cards, Resetting web account passwords, transferring balances between cards, processing Fare Refunds, Processing Refunds for passes and other products that have not been used, All work done in Workspot CRM Using multiple programs including; Pivotal RM, Clipper Dashboard, Interaction Desktop, Sipsoft phone, Zoom, MS Teams for team lead support 10/2015 – 12/2020 Call center operator, call 24 Communications Company

Offer special assistance to persons such as those who are unable to dial or who are in emergency situations. Answering phones during all times of the day, for many types of clientele. running the gamut of doctors, roofers, tree trimmers, plumbers, and attorneys. Efficiently taking the callers information and tasking it either the office or the person on call. Knowledgeable about the accounts that are being answered during a shift. Education:

Northern Arizona University Flagstaff, AZ B.S. Social Work Candidate (Expected graduation Dec 2023) September 2019 Spirit Program, Contra Costa College San Pablo, CA Completed coursework towards A.A. Spirit 1&2 (Jan 2019) Relevant Coursework · Sociology Skills:

Microsoft Office Suite, Microsoft 11, Workspot CRM, Clipper Dashboard, Medical terminology, Google Docs, Pivotal, MS Teams, Zoom.

For the last 4 years I co-coordinated the Contra Costa Area of Narcotics Anonymous phone line, and for the last year have coordinated the phone line for the area. · I successfully chaired the Hospitals & Institutions subcommittee for 2 and a half years. Successful Vice chair to the Hospitals & Institutions subcommittee for 6 months.