Sales Associate Customer Support

Alisa Dagostino

Mortgage Loan Originator

**************@*****.*** • Zephyrhills, FL 33541

352-***-****• LinkedIn URL

Highly analytical and results-driven professional with a strong sales background with skills in providing advice and mentoring borrowers in their loan application processes. Knowledge of mortgage processing, underwriting, and closing procedures.

Qualifications Summary

Capable of overseeing the loan process through closing, maintaining referral relationships and approaching leads, advising applicants on loan options, analyzing required documentation of the applicants, and providing ongoing customer support.

Talent for approving and originating loans for company's customers as well as assisting them with financial planning and implementing policies. Ability to interview borrowers to verify information and documentation, process borrower credit information via online approval system, and analyze borrowers’ credit, income, and assets for prequalification/denial of loan applications.

Maximizes all opportunities in the process of closing a sale resulting in the taking of market share from larger competitors. Develops a database of qualified leads through referrals, telephone canvassing, face to face cold calling, direct mail, email, and networking.

Career Experience

Kane's Furniture – Lakeland, FL July 2020 – Present

Sales Associate

Hold complete responsibility for all orders to include building rapport, greeting at the door, asking discovery questions, understanding needs, offering financing options, and finding right pieces of furniture and mattresses that perfectly match their home design. Manage all paperwork,

In today’s situation we also keep in touch with our guests from day of purchase till the day of delivery (that can take over 6 months in many cases). Inform my guest about any delays or changes. Keep track of all orders (estimate around 200), make sure deliveries go smoothly.

Achieved and exceeded goals in average ticket, mattress sales, and protection.

Rewarded “rookie of the quarter” in 2020 at Kane’s, surpassing metrics expectations: bedding percentage, warranty percentage, overall sales, and deliveries.

Ashley Furniture HomeStore – Ocala, FL Bealls Florida – Inverness, FL June 2016 – November 2017 & February 2018 – May 2020

Sales Associate

Executed a range of tasks such as interfacing with guests in retail showroom to determine the reason for their visit and demonstrating a high level of product knowledge. Conducted follow-ups with leads generated from prior guest visits using a large guest database. Facilitated guests in financing, purchasing, and delivery; managed customer purchase paperwork and order tracking; and helped guests design a dream home.

Quickly learned system and earned promotion to full time position, hitting goals in average ticket, mattress sales, and protection.

Improved personal knowledge of products, sales techniques, and promotions through continuous training and development.

Additional Experience: IT Help Desk Consultant, November 2011 to February 2015, "ITSK" LLC – Moscow, RU IT Help Desk Consultant, January 2011 to November 2011, LLC 1C "BiT" – Kazan, RU Specialist of Service, March 2009 to January 2010, GE Healthcare – Moscow, RU Database Administrator's Assistant, January 2008 to January 2009, LLC "Kvadrat" – Kazan, RU Porter/Cashier, November 2006 to December 2007, LLC "Korston – Kazan" (Hotel, (Kazan/Russia)

Education & Credentials

NMLS Exam, Passed MLO License, In Progress

Master's Degree in Mathematics Kazan State University – Kazan

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