Maggie M. Roman

**** **** ****** ***#*

Tel: 347-***-****

Brooklyn NY 11219

adv5ii@r.postjobfree.com

Support Staff/Administration

Experience in remote access in PC Support & Administrative Assistance with more than 10 years' experience providing thorough and skillful support to senior executives and staff management. PROFESSIONAL WORK EXPERIENCE:

SMS INTERNATIONAL SHORE OPERATIONS, Port Miami, FL Part Time Pier Port Agent Services - 7/5/22 - Present Greet and assist guests navigate both inside and outside the cruise terminals Read and understand immigration documentation and all other official documentation. Verify and process all documents. Conduct a computer based electronic processing of guest Perform administrative and/clerical support and for analysis for and assigned area. Demonstrate an expert level of customer service with proactive friendly approach. Uncommon Goods LLC

140 58th Street, BLDG B, Brooklyn, NY 11220

Seasonal Ware House Packer 09/18 - 01/19

Preparing finish products for package and shipment, retrieving items for inventor, label items and wrap them securely for shipment. Ability to work in a fast pace, high stress environment for long hours, excellent organizational skills. BSE Hearing Inc, 1953 Grand Avenue, Baldwin NY 11510 Office Temp Medical Assistant 10/17 - 4/18

Assist Audiogist with greeting and escorting patients, scheduling patients, assist patient with medical insurance claims, packaging and mailing devices and manufacturer/lab returns, maintaining inventories of supplies and checking function of equipment.

Basilica of Regina Pacis Church - 04/2011 - 6/2017 Parish Administrative/ Staff PC Support /Office Manager Keeping the parish calendar and website up-to-date for all church events Handling office phone, postal service and email communications, making routine decisions as necessary, as well as making phone contacts and handling all office correspondence. Keeping track of office supplies, and ordering when necessary. Checked rectory emails on First Class and AOL and respond to emails. Assist staff and provide support with all PC related issues that they may have, reboot routers, and assist with all documentations.

Assist Pastor, Priest, Deacon, Nuns with daily office activities and holiday events. Handle Registrations for Weddings, Funerals, Baptism, Communions, and Confirmations maintain record logs Maintain all HR Employee Records

LIBERTY INTERNATIONAL UNDERWRITER 3/2007 to 3/2009 Temp Consultant Support Help Desk

Assisted personnel and users with troubleshooting PC hardware and software problems via phone, SMS and some desk side support. Worked independently with minimal supervision. MS Exchange 2003, Support Windows. XP, Office 2003, Citrix, VPN, SMS Remote access. Create and disable LAN ID, Logged all calls in Remedy Tracking Systems. Ability Provide world-class quality front-line technical support to all end users across evolving technical environments. Worked independently with minimal supervision. Maintained LAN domain accounts, reset password

DEPOSITORY TRUST CORPORATION (DTCC) - 7/2001 to 7/2002 Consultant DEPOSITORY TRUST CORPORATION (DTCC) - 7/2002 to 7/2006 (Hired as Employee) Help Desk Analyst

Assisted 3000 end users with LAN connectivity, and password reset issues Achieve first contact resolution rate of 90% customer inquiries. Acted as an advocate for the customer community in supplying an interface between the users, customers and the IT organization Strong trouble shooting skills and the ability to apply knowledge practically to any trouble shooting issue. Beth Israeli Hospital/ St. Luks’s & Roosevelt Hospital 7/1997 to 5/2001 Support Help Desk Analyst

Responsible to aid 16,000 users LAN ID, using Active Directory. Aid user with PC related issues, trouble shoot software, hardware. Assist medical staff with password authentication with patient information. Assisted user with using Citrix, & remote access issues. Id reset with secure Ids.

EDUCATION:

Kingsborough Community College 9/82 - 2/85

New Horizon Computer Learning Center attended 9/2010