SIERRA B. MCLAUGHLIN

Greensboro, NC ***** - 336-***-**** - adv5i4@r.postjobfree.com

Education

Bennett College, Greensboro, NC

Bachelor of Arts, Accounting

May 2009

Experience

Cone Health at Moses Cone Hospital, Greensboro, NC

Nurse Tech, 4/2016 - Present

Nurse Secretary 7/2015 – Present

Provide support, service, and advocacy to assist patients and their families to ensure an excellent patient/family experience

Enter medical charges and maintain accurate accommodation codes to bill patient appropriately

Establish monthly unit budgets to accurately manage unit supplies and equipment

Distribute payment statements, gather receipts, and prepare bank deposits for the unit

Collects weekly timesheets and enters data into Kronos

Assist in solving staff shortages by prioritizing staff assignments, encouraging family participation, and reorganizing workloads

Inspect patient charts daily and updates Hospital Acquired Infections (HAI) spreadsheet to meet quarterly metrics

Manage incoming calls while protecting HIPAA guidelines and directing calls to the appropriate staff

Track and update patient files and medical records in a safe and secure EPIC system

Provide basic patient care according to the skills and competency guidelines set by the N.C. Division of Facility Services and the North Carolina Board of Nursing, Nurse Aide Central Registry

Transfer non-controlled substance medications from one storage location site to another

Bright Services/Hecker Ophthalmology, Greensboro, NC

Administrative Assistant, 09/2013-4/2015

Effectively instructed new and returning patients on the logistics of their visit to promote quality interactions with the practice.

Collected amounts due from patients to reduce accounts receivable, increase cash flow, reduce medical billing, and back-end collection costs.

Audited the financial files of former patients to determine payment plans for post due balances

Gathered weekly timesheets and entered data into QuickBooks.

Collected and entered patient intake information into the appropriate medical service software system to initiate the transaction.

Managed incoming calls and scheduled appropriate appointments to ensure patients receive the treatment they need. (CT scans, MRA’s, PET scans, PFT’s etc.)

Prepared medical charts (run encounter forms/assemble charts for the following day)

Bank of America, Greensboro, NC

Customer Service & Sales Specialist I, 09/2010-06/2012

Established, retained and deepened relationships with branch customers and potential customers to achieve team sales goals and provide quality customer service.

Resolved complex service issues or referred to appropriate associate to guarantee customer satisfaction and retention.

Provided proactive sales activities of basic products while referring more complex requests (e.g. mortgages) to an associate with more in-depth expertise.

Processed transactions accurately and efficiently to build customer confidence and trust, based on established policies and procedures.

Responded to customer and/or other 3rd party inquiries, researched, prepared, and/or procured documentation, or analyzed requests in accordance with established guidelines and determined appropriate courses of action.

Knowledge of AS400/RightFax

McCants Communications Group Inc, Greensboro, NC

Internship/Administrative Assistant, 04/2010-09/2010

Interacted with salespeople, handled customer complaints, answered questions about business services or prepare invoices.

Performed administrative duties which included data entry, filing, taking inventory, keeping records, sorting checks, preparing documents, processing mail, bookkeeping, and answering telephones.

Our House Inc, New Providence, NJ

Assistant Resident Coordinator, 08/2009-03/2010

Provided support services to individuals who suffer from developmental disabilities.

Balanced and maintained deposits and withdrawals for residents to safeguard an efficient monthly household budget.

Administered services that included medication monitoring and education, symptom management, training in communication and daily living skills.

Managed 10 staff members.

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