Center Representative Call

TUESDAY S. CARR

**** ***** ****** #*

LOUISVILLE, KY 40216

(502}=315-9407

***********@*****.***

PROFESSIONAL SUMMARY

Customer oriented call representative successful at trouble shooting and handling customer issues in a

timely manner. Dedicated customer representative who provides exceptional customer support through

active listening and problem solving.

SKILLS

Adhere to customer services procedures Committed to maintaining dat:

Skilled in call center operations Strong solving aptitude

Customer interference expertise Completed telephone training

Talent client relations Familiarity with Key Performance Indicators

‘WORK HISTORY

JENCARE 10/23/2017-04/10/2020

2411 West Broadway

Sriver

Responsible for transporting patients to and from doctors appointments

Occasionally transported patients to hospital

Made medication pickups and drop offs

Occasionally done welfare checks on patients

TELEPERFORMANCE USA INC. 10/24/2015-04/01/2016

9721 Ormsby Station Road

Call Center Representative

Effectively managed high call volume of inbound and outbound calls

Answered a consist flow of customer service calls

Addressed and resolved customer complaints and issues.

FIRST SOURCE

5111 Commons Crossings 05/24/2014-09/11/2015

‘Answered phone calls on how to order ar replace cellphones.

Troubleshooting and resolving issues that were addressed about the phone

Making and accepting payments

EDUCATION

Empire Beauty School 2013

Associate of Applied Science

Decker College 2003

Associate Degree in medical coding

Ged 2001

CERTIFICATION

Dept of Corrections

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