Sales Supervisor
Resume:
Kathleen Dahl Andaleon Butron
Blk ** Lot ** Camella Homes, Tibig, Lipa City, Batangas, Philippines
***************@*****.*** / ******************@*****.***
CAREER OBJECTIVE
To be a key member of an organization where I can impart my people and product management skills and operational experiences to further develop my capabilities for a professional career.
PROFESSIONAL SUMMARY
Competent sales professional with 13 years combined experience in food industry and retail environment. Ensures operational targets are achieved through excellent shift management. Utilize bottom line performance through P and L, merchandising, people handling and inventory management initiatives.
SKILLS
Team leadership Inventory report and analysis
Sales management Marketing and administrative skills
Outstanding customer relations Vendor and community relations
Staff recruitment, training and development Implementation of new directives
WORK EXPERIENCE / PRACTICUM
Selling Supervisor July 2014 – January 2023
Madison Shopping Plaza (The SM Store Batangas)
Batangas City, Philippines
Lead her department in exceeding sales target and growth in consecutive years
Developed and trained staff to be customer service champions
Established proper inventory handling resulted to minimal aging of merchandise
Ensured well managed operational expenses
Assistant Manager June 2008 – April 2014
Golden Arches Development Corp (Mcdonald’s)
Quezon City, Philippines
Proper execution of daily tasks towards well-managed shift
Developed people through intensive training and coaching
Created appropriate game plans to achieve daily sales target
Managed People, Scheduling and Inventory system with acceptable ratings
Hotel and Banquet Personnel (On-the-job Training) April – May 2007
Hotel Chez Avenir, Lipa City, Philippines
Deliver exceptional customer service throughout the events
Provided extreme attention to required detail and quality
Maintain a high level of cleanliness and sanitation
Prioritized food safety in preparing and serving food
EDUCATIONAL ATTAINMENT
College Graduate
Bachelor of Science in Hotel and Restaurant Management June 2004 – April 2008
De La Salle Lipa – Batangas, Philippines
AWARDS / RECOGNITION
Customer Service Rewards Program
Quarterly Winner (Supervisory Level)
The SM Store Batangas
August 2019
First-rate Coaching Award
Customer Service Coaching
The SM Store Batangas
March 2018
TRAININGS AND SEMINARS
SMART Manager 1.0
The SM Store Batangas Training Room
March 2017
MFMC Blackbelt Training
The SM Store Aura Training Room
September 2016
Coaching 101: Performance Coaching
SM Learning Center, Training Room
April 2015
Basic Training Course for Pollution Control Officers
Mcdonald’s Quezon Avenue Branch
July 28-30, 2010
Effective Management Practices
Mcdonald’s Training and Development Center
January 11-15, 2010
Advanced Shift Management
Mcdonald’s Training and Development Center
January 27-30, 2009
Basic Shift Management
Mcdonald’s Training and Development Center
November 4-7, 2008
Food and Safety Management
Mcdonald’s Training and Development Center
November 4, 2008
Sales and Catering, Quality Food Production Seminar
Diamond Hotel Philippines
September 3, 2007
Hotel Industry Exposure Seminar
Vivere Suites Hotel
September 22-23, 2006
REFERENCES
Gretchen Tinaytina
Area Supervisor, Mcdonald’s Canada
Ana Mae Cuntapay
District Manager, S&R
Patricia Marie Tan
Business Owner, Warm Fuzzies
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