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Team Member Customer Service

Location:
El Paso, TX
Posted:
March 26, 2023

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Resume:

OLGA RAE MELENDEZ

**** **** ***** *****: 915-***-****

El Paso, Texas 79936 adv5es@r.postjobfree.com

Dear Hiring Professional:

Please consider this letter of introduction as an expression of my interest in exploring and identifying career opportunities with your organization. My résumé is enclosed for your review and consideration. As an avid advocate for helping others, it has a been a lifelong goal to lead and motivate others to higher levels of performance and implement a process-driven, customer-oriented philosophy that embodies leadership, individual responsibility, and continuous improvement of health care outcomes. I have been continually recognized for being compassionate and providing leadership in maintaining standards of patient care and customer service.

I am a consummate professional with a high level of interpersonal and communication skill, self- motivation, and the inherent ability to remain calm and focused in even the most stressful of environments. I am capable of working independently or as a cooperative team member and adapt well to new situations with a willingness and desire to continuously learn more. I bring a sense of commitment, dedication, and professionalism to every aspect of my work. With a solid record of accomplishment behind me, I am confident I can do the same for you. I would appreciate the opportunity to personally expand upon my background, as well as learn about your needs and requirements. I am confident that my enthusiasm, achievements, and leadership skill will be of value to your organization. Thank you for your attention, consideration, and forthcoming response. Sincerely,

Olga Rae Melendez

Enclosure: Resume

OLGA RAE MELENDEZ

1718 Paul Moran Phone: 915-***-****

El Paso, Texas 79936 adv5es@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Extremely competent, well-organized health care professional with extensive years of experience in dialysis, nursing assistance, and patient care medical services. Offer high-caliber patient care qualifications and proven management and training talents. Able to communicate and operate when challenged with strong personalities and demanding deadlines. Able to assess strengths and weaknesses in operations and then develop course of effective change. Forge strong alliances and nurture professional relationships with patients and their families, healthcare providers, senior management, medical staffs, and team members.

Core Competencies:

• Patient Assessment

• Equipment Setup / Monitoring

• Quality Improvement

• Hemodialysis

• Patient Education

• Phlebotomy

• Treatment Planning

• Medical Documentation

Proficient with Microsoft Office Word and Excel, Snappy, and Pearl PROFESSIONAL EXPERIENCE

HEMODYALYSIS TECHNICIAN 2008 - Present

DIVERSIFIED SPECIALTY INSTITUTES; U.S. RENAL CARE El Paso, Texas

• Medical focus in diabetic, renal, hypertension, and geriatrics primary patient care; attend minor emergencies providing CPR during hypotensive and hypoglycemic episodes; maintain accurate documentation of case notes, treatment records, and status changes.

• Train and supervise new staff in dialysis techniques, procedures, and protocols; run the code; educate patients and their families on disease processes, medical/surgical procedures, and broad aspects of therapeutic regimens, including medication and pain management techniques.

• Duties include medication administration, patient assessments, taking vital signs, venipuncture, transferring patients to and from dialysis machines, glucose testing and meter calibration, diabetic foot checks, and assisting patients with daily activities.

• Initiate dialysis treatment with fistula and graft access; performed glucose testing and calibration of meters; disinfect machines, bicarb tanks, and RO water systems.

• Perform lab draws including cultures and packaging; perform dialysis with C, D, E, and H machines; utilize custom pre-pump and streamline airless bloodlines. HEMODYALYSIS TECHNICIAN 1999 - 2008

DA VITA DIALYSIS El Paso, Texas

• Duties included medication administration, patient assessments, taking vital signs, venipuncture, transferring patients to and from dialysis machines, glucose testing and meter calibration, diabetic foot checks, and assisting patients with daily activities.

• Functioned as member of Continuous Quality Improvement Group; responsible for revising short and long term care plans and protocols; accountable for higher accuracy, increased satisfaction in patient care, and on time Medicare documentation. HEMODYALYSIS TECHNICAN 1995 - 1999

BIO-MEDICAL ASSOCIATION (BMA) El Paso, Texas

• Duties included medication administration, patient assessments, taking vital signs, venipuncture, transferring patients to and from dialysis machines, glucose testing and meter calibration, diabetic foot checks, and assisting patients with daily activities. OLGA RAE MELENDEZ PAGE TWO

PROFESSIONAL EXPERIENCE (Continued)

GYN / LABOR AND DELIVERY / POSTPARTUM / NEWBORN DELIVERY 1994 - 1995 SIERRA MEDICAL CENTER El Paso, Texas

• Assisted providing high quality patient care for low-risk to high-risk laboring mothers and infants; checked and monitored newborn vital signs, PKUs, and bilirubin levels; performed removal of Foley catheters; assisted patient activities of everyday living.

• Educated new mothers and families on breast feeding, c-sections, and vaginal care; provided postpartum support; charted and documented all medical information. CERTIFIED NURSING ASSISTANT / TELEMETRY 1992 - 1994 SIERRA MEDICAL CENTER El Paso, Texas

• Functioned as an integral team member dedicated to compassionate patient care; checked and monitored vital signs and comfort levels; provided patient assessments; performed heart monitoring and placement of leads; assisted patient activities of everyday living.

• Educated patients and families on technical matters related to medical procedures; served as patient advocate; charted and documented all medical information; reported deficiencies or problems to the Nurse for further action.

CERTIFICATIONS

Certified Chronic Hemodialysis Technician

The Nephrology Nursing Certification Commission

Cardiopulmonary Resuscitation

American Red Cross

EDUCATION

Bachelor of Science in Business Administration

University of Phoenix, Santa Teresa, New Mexico



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