Call Center Data Entry
Resume:
Elyse Henson
Philadelphia, PA *****
*************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Caregiver/Personal Assistant
Family First Homecare - Philadelphia, PA
April 2022 to Present
Patient care
Management of medicine/appointments
Hygiene
Financial responsibility
Food preparation/feeding
Housekeeping
Manage phone calls
Security Officer
Allied Universal - Philadelphia, PA
July 2021 to August 2021
Security for UPS International and Overseas Shipping. Humana Medicare Advisor
Corporate Call Center, Inc - Philadelphia, PA
August 2014 to August 2018
• Processed all billing and payment changes to sell Prescription Drug Plans. I also • Determine eligibility, explained terms conditions and benefits • Utilize my excellent communication and written skills. Cashier
McDonalds - Philadelphia, PA
February 2010 to June 2013
• Customer Service • Collecting payments • Recommending products Medical Records Clerk
Northwestern Human Services - Philadelphia, PA
June 2009 to February 2010
• Purge patients records as directed • Process incoming medical records as requested • File miscellaneous paperwork electronically
Medical Assistant
Dr. Blake & GI Associates - Philadelphia, PA
April 2008 to July 2008
• Took vital signs • Confirmed and cancelled appointments • Prep patients for the doctor Education
Bachelor's in Bachelor of Science in Criminal Justice in Criminal Justice Strayer University - Philadelphia, PA
July 2018 to July 2022
GED in Medical Assistant in Medical Assistant
Thompson Institute - Philadelphia, PA
June 2007 to March 2008
Skills
• Documentation (3 years)
• Case Management
• Organizational Skills (10+ years)
• Time Management
• Data Entry (3 years)
• Outlook
• Customer Service (3 years)
• Microsoft Excel (3 years)
• Excel
• Customer Service Skills (3 years)
• Billing (3 years)
• Marketing (2 years)
• Social Work
• Medical Records (1 year)
• Microsoft Office
• Medical office experience
• Vital Signs
• Security
• Insurance Verification
• Emergency management
Assessments
Case management & social work — Proficient
August 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Work style: Reliability — Highly Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Work motivation — Proficient
September 2021
Level of motivation and discipline applied toward work Full results: Proficient
Home health aide skills — Proficient
December 2021
Providing care to patients in a home setting
Full results: Proficient
Protecting patient privacy — Highly Proficient
December 2021
Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient
Work style: Conscientiousness — Expert
September 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Expert
Case management & social work — Proficient
August 2021
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Call center customer service — Proficient
December 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Active listening — Proficient
September 2020
Actively listening and appropriately responding in conversations Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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