Post Job Free
Sign in

Licensed Optician Customer Service

Location:
Durham, NC
Posted:
March 26, 2023

Contact this candidate

Resume:

919-***-**** **********@*****.***

MARK S. LLOYD

*** ****** ****** *****, ****** HILL, NC 27517

OBJECTIVE

.

To obtain a long-term professional position in optical sales with a well-established organization.

SUMMARY

North Carolina Licensed Optician (Since 1990)

Member of the North Carolina Opticians Association

Twenty-five plus years of experience in optical sales and management

Familiar with a variety of sales-related software (ex: Quick Books Pro)

Proven success in outside sales as an Optical Sales Representative

Experienced business owner and manager

Certified Dispenser of Pixel Optics and Shamir Optics

WORK EXPERIENCE

April 2017-Present MyEyeDr.

Durham, NC

Head Licensed Optician

Specialized in low-vision patient services

Provided exemplary customer service to patients

Delivered strong return on all eye-wear retail sales

Selected quality care products to ensure high customer satisfaction

Managed all aspects of optical board and floor sales

Inspected and dispensed all finished eyewear to highest quality standards

Dispensed all finished eye care products

March 2013-April 2017 Luxottica

Durham NC

Head Licensed Optician

Served as lead buyer for frame inventory

Provided exemplary customer service to patients

Delivered strong return on all eye-wear retail sales

Selected quality care products to ensure high customer satisfaction

Managed all aspects of optical board and floor sales

Inspected and dispensed all finished eyewear to highest quality standards

Dispensed all finished eye care products

July 2012 –December 2012 Eye Care Center

[Contract] Durham, NC

Licensed Optician

Assisted patients with frame selection and lens options

Oversaw neutralization of spectacles

Led frame repair (major and minor)

Knowledge of ECC insurance policies for correct entry and pricing

Handled all dispensing and adjustments

Conducted trouble shooting

Neutralization of

-PDs

-Base curves

-Vertex distance

-Prism, etc.

Answered phones

Managed customer appointments

August 2011 – September 2012 OWP USA, Inc.

North Carolina

North Carolina Sales Representative

Established and managed 25+ new business accounts throughout NC

Administered sale of eyewear collection for high-end European Designers

Managed a large inventory of high quality eyewear

Presented merchandise at state-wide trade shows for Optical Professionals

Implemented company marketing plans; Regularly reviewed district sales

Completed on-site, cold-call visits to Optical Stores across the state

Assisted clients with in-store merchandizing and marketing

Independently managed an appointment schedule requiring travel

Supported all aspects of customer service for clients

October 2010 – June 2011 Eye Care Center

Cary, NC

Optical Manager

Managed day-to-day operations

Supervised optical staff, lab and sales floor

Assisted patients with eyeglass and lens selection

Ran all optical sales and dispensing

Neutralized RXs

Ensured high-level of customer satisfaction and trouble shooting

December 2009 – October 2010 Target Optical

b Durham, NC

Optical Manager

Managed day-to-day operations

Ran all optical sales and dispensing

Scheduled O.D. exams

Neutralized RXs (

Ensured high-level customer satisfaction and trouble shooting

Administered end-of-day reports and payroll

July 2009 – November 2009 Cypress on the Hill

Chapel Hill, NC

Day-time Prep Chef

Prepared detailed and correct proportions for all stations for dinner service

Ordered necessary kitchen and food supplies

Supervised prep staff

July 2007 - July 2009 Little Tomo Children’s Shoppe

Apex, NC

Owner /Business Manager

Founded and launched a high-end retail shop, specializing in merchandise for young children

Supervised all aspects of business operations including inventory management, sales, customer/vendor relations and human resources

Managed marketing plans, sales reports and finances

August 2006-July 2007 Doctor’s Vision Center

Apex, NC

Head Licensed Optician

Provided exemplary customer service to patients

Delivered strong return on all eye-wear retail sales

Selected quality care products to ensure high customer satisfaction

Served as lead buyer for frame inventory

Managed all aspects of optical board and floor sales

Inspected and dispensed all finished eyewear to highest quality standards

Dispensed all finished eye care products

EDUCATION & PROFESSIONAL CREDENTIALS

September 1988 - June 1990 Durham Technical Community College

Durham, NC A.A.S. Degree Opticianry

September 1990 - Present North Carolina State Optician License

September 1990 - Present Member of the N.C. Opticians Association

REFERENCES

Casey Brown, Retail Manager, LensCrafters, South Point Mall, Durham NC

919-***-****

Brantley Holland, Co-Associate/GM, Eye Care Center/Duke Optical, Durham NC

919-***-****

Mitch Pruitt, Manager, Luxottica

919-***-****



Contact this candidate