Licensed Optician Customer Service
Resume:
919-***-**** **********@*****.***
MARK S. LLOYD
*** ****** ****** *****, ****** HILL, NC 27517
OBJECTIVE
.
To obtain a long-term professional position in optical sales with a well-established organization.
SUMMARY
North Carolina Licensed Optician (Since 1990)
Member of the North Carolina Opticians Association
Twenty-five plus years of experience in optical sales and management
Familiar with a variety of sales-related software (ex: Quick Books Pro)
Proven success in outside sales as an Optical Sales Representative
Experienced business owner and manager
Certified Dispenser of Pixel Optics and Shamir Optics
WORK EXPERIENCE
April 2017-Present MyEyeDr.
Durham, NC
Head Licensed Optician
Specialized in low-vision patient services
Provided exemplary customer service to patients
Delivered strong return on all eye-wear retail sales
Selected quality care products to ensure high customer satisfaction
Managed all aspects of optical board and floor sales
Inspected and dispensed all finished eyewear to highest quality standards
Dispensed all finished eye care products
March 2013-April 2017 Luxottica
Durham NC
Head Licensed Optician
Served as lead buyer for frame inventory
Provided exemplary customer service to patients
Delivered strong return on all eye-wear retail sales
Selected quality care products to ensure high customer satisfaction
Managed all aspects of optical board and floor sales
Inspected and dispensed all finished eyewear to highest quality standards
Dispensed all finished eye care products
July 2012 –December 2012 Eye Care Center
[Contract] Durham, NC
Licensed Optician
Assisted patients with frame selection and lens options
Oversaw neutralization of spectacles
Led frame repair (major and minor)
Knowledge of ECC insurance policies for correct entry and pricing
Handled all dispensing and adjustments
Conducted trouble shooting
Neutralization of
-PDs
-Base curves
-Vertex distance
-Prism, etc.
Answered phones
Managed customer appointments
August 2011 – September 2012 OWP USA, Inc.
North Carolina
North Carolina Sales Representative
Established and managed 25+ new business accounts throughout NC
Administered sale of eyewear collection for high-end European Designers
Managed a large inventory of high quality eyewear
Presented merchandise at state-wide trade shows for Optical Professionals
Implemented company marketing plans; Regularly reviewed district sales
Completed on-site, cold-call visits to Optical Stores across the state
Assisted clients with in-store merchandizing and marketing
Independently managed an appointment schedule requiring travel
Supported all aspects of customer service for clients
October 2010 – June 2011 Eye Care Center
Cary, NC
Optical Manager
Managed day-to-day operations
Supervised optical staff, lab and sales floor
Assisted patients with eyeglass and lens selection
Ran all optical sales and dispensing
Neutralized RXs
Ensured high-level of customer satisfaction and trouble shooting
December 2009 – October 2010 Target Optical
b Durham, NC
Optical Manager
Managed day-to-day operations
Ran all optical sales and dispensing
Scheduled O.D. exams
Neutralized RXs (
Ensured high-level customer satisfaction and trouble shooting
Administered end-of-day reports and payroll
July 2009 – November 2009 Cypress on the Hill
Chapel Hill, NC
Day-time Prep Chef
Prepared detailed and correct proportions for all stations for dinner service
Ordered necessary kitchen and food supplies
Supervised prep staff
July 2007 - July 2009 Little Tomo Children’s Shoppe
Apex, NC
Owner /Business Manager
Founded and launched a high-end retail shop, specializing in merchandise for young children
Supervised all aspects of business operations including inventory management, sales, customer/vendor relations and human resources
Managed marketing plans, sales reports and finances
August 2006-July 2007 Doctor’s Vision Center
Apex, NC
Head Licensed Optician
Provided exemplary customer service to patients
Delivered strong return on all eye-wear retail sales
Selected quality care products to ensure high customer satisfaction
Served as lead buyer for frame inventory
Managed all aspects of optical board and floor sales
Inspected and dispensed all finished eyewear to highest quality standards
Dispensed all finished eye care products
EDUCATION & PROFESSIONAL CREDENTIALS
September 1988 - June 1990 Durham Technical Community College
Durham, NC A.A.S. Degree Opticianry
September 1990 - Present North Carolina State Optician License
September 1990 - Present Member of the N.C. Opticians Association
REFERENCES
Casey Brown, Retail Manager, LensCrafters, South Point Mall, Durham NC
Brantley Holland, Co-Associate/GM, Eye Care Center/Duke Optical, Durham NC
Mitch Pruitt, Manager, Luxottica
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