Data Entry Customer Service
Resume:
Nthabiseng
Patience
Makhele
Contact
Address
Qoaling Phomolong
Phone
********************@*****.***
Additional Skills
• Development projects
• Intermediate computer skills
• Good public relations skills
• Life-skills development
• Communication skills
• Reliability
• Tolerance
• Goal setting
• Powerful negotiator
• Extremely organised
• Attention to detail
• Team management
• Self-motivated
• Fluent in English and Sesotho
• Motivational speaker
• Time management
• Multitasker
• Client assessment and analysis
• excellent administrative skills
Professional Summary
I am an outgoing and friendly data recorder and a receptionist who delivers customer service and administrative excellence in all facets of clerical support and public interaction. I excel in data entry and database administration. I am a versatile and a hardworking Data recorder driven to improve productivity and customer relations with attention to detail and a professional demeanour. I offer competencies in data entry and database management. Lastly, I am a dedicated Youth Worker and a peer educator with extensive experience providing positive outcomes for young people in communities. I am also able to assist youth in navigating various situations by developing coping skills and taking advantage of safety nets. I am eager to help young people reach full potential through positive and effective support.
Work Experience
11/2020- recent
LPPA Maseru
RECEPTIONIST AND DATA RECORDER
• Greet incoming clients in a professional manner and provide friendly, knowledgeable assistance.
• assess needs and direct clients to appropriate personnel.
• Manage incoming and outgoing calls for busy medical office, taking clients to appropriate departments.
• file documentation, utilising meticulous attention to detail to reduce errors.
• Prepare, compile and file documents as well as reports presented to various parties.
• Manage captured data with confidentiality and in full compliance with data protection legislation.
• Gather information to create Excel spreadsheets outlining data recording.
11/2020- recent
LPPA Maseru
PEER EDUCATOR AND A YOUTH WORKER
• Provide comprehensive assistance in multi-disciplinary environment.
• Bring education about family planning and it’s importance.
• Built and maintain positive relationships with young people to enhance wellbeing.
• assist in the implementation of a HIV/Aids workplace program.
• Worked collaboratively with partner organisations such as UNFPA and Her Voice to provide positive activities for young people.
• Maintain up-to-date knowledge of student safeguarding procedures, to provide effective care.
05/2015-05/2016
Rise Up Maseru
VOLUNTEER THEATRE ACTRESS
• Acted as narrator for live theatre shows to inform and entertain audiences.
• Empowered girls in villages, donated sanitary pads to keep young girls in schools.
• Brought education about natural climate solutions to the nearby communities.
• Performed SHR educational shows.
Education
08/2016- 07/2020
National university of Lesotho
Bachelor of Arts in humanities
• Development studies, English language and linguistics. 05/2014
Itekeng high school
Lesotho General Certificate Of Secondary Education
• English Language
• Religious Studies
• Mathematics
• Physical Science
• Commerce
• Agriculture
• Agriculture project
05/2012
Itekeng high school
Junior certificate
• English
• Mathematics
• Science
• Business Education
• Agriculture
• Religious knowledge
• Business education project
Languages
English — Highly proficient in speaking and writing. Sesotho — Native speaker
References
Lekholokholo
Youth development officer at LPPA Maseru
P.O. Box 340.
MASERU 100
***********@*******.***.**
Dr Ts’episo Rants’o (4th year Tutor)
Lecturer in the department of development studies Dean P.O. Box Roma 180
Tel: +266-****-****
Email: **.******@***.**
Dr ‘Mamoeketsi Ntho (project supervisor) Lecturer in the department of development studies National university of Lesotho P.O. Box Roma 180
Tel: +266-********.
Email: ************@*****.***
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