Customer Support Service Associate

JM

JOY METZ

***********@***.*** 914-***-**** Myrtle Beach, SC 29572

I started my banking career after graduating high school as a "transit operator " for Barclay's Bank of NY, eventually moved to a branch as a Teller, promoted to head Teller. I continued my career in banking with Barclay's Bank converting to Bank of New York as a head Teller, promoted to platform associate. From BNY, I took a position with M&T Bank as a platform associate, promoted to Asst. Branch Manager and, eventually promoted to Branch Manager/AVP. My husband and I left NY after he retired to relocate to Myrtle Beach SC. Customer Support

Inbound and Outbound Calling

MS Office proficiency

Problem Resolution

Employee management

Verbal Communication

Banking regulations knowledge

Employee Evaluations

Buisness and Personal client Relations

Overdraft and accounts maintenance

Colombia Sportsware Co Myrtle Beach,

SC

Customer Service Associate

08/2019 - 06/2022

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Addressed inquiries, resolved customer issues and managed customer relations.

Followed policies and procedures to meet or exceed established performance requirements.

Educated customers on special pricing opportunities and company offerings.

Coastal Federal Bank Myrtle Beach, SC

Bank Branch Manager

10/2006 - 06/2008

Disciplined employees to encourage compliance with company policies and procedures.

Planned work schedules to maintain adequate staffing levels. Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.

Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits. M&T Bank Beacon, NY

Branch Manager/AVP

07/1999 - 10/2006

Adhered to bank and legal guidelines for reporting, loan approvals and money handling.

Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions. Created and updated financial reports on frequent basis to present information to leadership teams.

Summary

Skills

Experience

Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.

Conducted reviews and evaluations for cost-reduction opportunities. Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.

Dutchess Community College Poughkeepsie, NY

Associate of Applied Science in Criminal Justice

03/2001

Education and Training

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