Service Representative Call Center

Looce Fernanda Emile

Fort Lauderdale, FL ***** 786-***-****, ***************@*****.***

Summary

Energetic Customer Service Representative and Management with 8 years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

Education

UNIVERSIDAD APEC, Dominican Republic Jan '11 - Apr '15

Bachelor in Tourism Business Administration and Hospitality

Apec Escuela de Idioma, Dominican Republic Graduated 2010

Spanish Program

Institution Sainte Rose de Lima, Port-au-Prince, Haiti Graduated Jun ‘09

High School

Experience

INSURANCE PIPELINE

Customer Service/Call center July ’22-Actual

HOTEL ROMA, Hotel Manager Nov ‘17 - May ‘22

Managing Human Resources & Payroll

Hotel Inventory and managing amenities

Managing online booking (Booking, Expedia and Hotels.com)

HOTEL ROMA, Assistant Manager Jan ‘15 - Nov ‘17

Performing administrative duties & managing the front desk

Customer Assistance

New Employee Onboarding and Training

HOTEL ROMA, Front Desk Agent Oct ‘13 - Jan ‘15

Booking Reservations & Handling Payments

Assisting Customer Check-in/Check out

Handling Customer Service & Call center

Skills

Literate and fluent in English, Spanish, Creole and French

Able to work in fast-paced task-oriented environment

Excellent organizational, interpersonal, and communication skills

Excellent Customer Service skills

Works well independently and as a team player

Knowledgeable and competent in Microsoft Office

REFERRAL

Mr. Max Laforet

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