Kallie NeSmith

*** ******* **

Taylors, SC *****

864-***-****

adv58j@r.postjobfree.com

Summary: A responsible office assistant with over 10 years of medical office experience who is seeking to utilize excellent customer service and communication skills; a committed and professional individual who enjoys direct client interaction and patient interface. Skills: Microsoft Office Star Navigation

QuickBooks Citrix

Typing Speed: 70 wpm Customer Service

Education: Business Applications Plus Program Lyman, SC Certificate Awarded 2014-2015

Successfully completed a 9 month program to be trained in Microsoft Office and QuickBooks

Healthcare Administrative Assistant Kalamazoo, MI

Certificate Awarded 2004

Experience: Robert Half Greenville, SC

Business Office Representative May 2015- Present

Performing office tasks such as data entry, filing, and answering telephones

Verifying patients’ insurance information

Utilizing software to verify doctors’ orders and issue medical equipment Bronson Methodist Hospital Kalamazoo, MI

Patient Access Specialist July 2000 to May 2009

Communicated effectively with patients and obtained consent for treatment and financial responsibility agreement from all parties

Complied with all HIPAA regulations to obtain demographic, financial, and insurance information for admission process

Lead a team of 13 staff members

Interviewed applicants and participated on multiple committees

Rewarded for reliability and efficiency by receiving assignments to multiple locations on the hospital campus

Patient Accounting Reimbursement Specialist

Followed up with insurance companies to ensure correct billing

Ensured correct coding on all claims

Pulled medical records for billing

Resource Cashier

Operated a cash register to accurately process insurance and patient payments

Answered telephones and operated a switchboard to direct calls to multiple departments

Citizens Credit Union Kalamazoo, MI

Teller December 1999 to September 2002

Accurately performed transactions and balanced member accounts

Processed daily transactions and maintained member privacy at all times

Recognized for accountability and excellent customer service