Project Manager Customer Service

Nicholas Swords

*** * ******* ***** *******, IL *0611, Apt 3909

Availability for Interview: 24 Hours’ Notice

Available to Start: Immediately

Work Authorization: US Citizen

Vaccination Status: Vaccinated

Summary:

I Have a proven track record with installation, management, logistics, team building, interdepartmental communication, vendor/contractor management, teaching others, and working with customers.

Ensured the department’s goals, objectives, quality standards, policies and procedures are adhered

Worked with a team’s strengths and weaknesses, and communication between departments, management, and customers.

Experienced in a Project Management role with a strong background in team development

Experienced with leading large application development or infrastructure design/deployment projects

Experience with project budgetary responsibilities. Ability to acquire a thorough understanding of the business/client environment and systems, connectivity, and application technological alternatives

Extensive knowledge of project management life cycle and systems development life cycle

Extensive knowledge of project management tools, techniques, and practices.

Understanding of various technologies including, applications, databases, networking, telecommunications, and connectivity

Knowledge of MS Project, Word, Excel, Outlook, PowerPoint, and Visio software programs

Experience negotiating with business partners, contractors, sub-contractors, facility personnel and external vendors

Education:

Bachelor of Science in Industrial Technology and Distribution from Purdue University, West Lafayette, IN

Professional Experience:

T-Mobile-Chicago, IL Apr 2022 – Feb 2023

Construction Coordinator

Part of a professional team of engineers coordinating all cell site construction projects for the Central Region

Main duties were working with RF, Project Management, and construction teams in the local markets to ensure proper ordering of equipment.

Used an Internal system to build BOM’s and make sure they were accurate so not to be over budget.

Expert with the Nokia GSM/3G/4G/5G equipment and various ancillary and variable equipment.

Experienced with the FLEXI platform and the AIRSCALE platforms.

Experienced with site adds, technology swap outs/adds, new site builds, Sprint builds to T-Mobile builds, sector adds, core equipment upgrades and cabinet swaps.

Completed on average 50 BOM’s per day.

EZ Blockchain - Chicago, IL Apr 2021 – Apr 2022

Project Manager

Experienced in a Project Management role with a strong background in team development

Strong leadership capabilities, strong judgment, and the ability to work effectively with and influence Clients, team members, management, and external groups

Experienced with leading large application development or infrastructure design/deployment · projects

Experience with project budgetary responsibilities

Ability to acquire a thorough understanding of the business/client environment and systems,

Connectivity and application technological alternatives

Strong general business knowledge

Extensive knowledge of project management life cycle and systems development life cycle · Extensive knowledge of project management tools, techniques, and practices.

Ability to lead a team and deliver all phases of complex assignments

Strong analytical, problem solving and planning ability

Ability to interact and communicate with senior management

Understanding of various technologies including, applications, databases, networking,

Telecommunications and connectivity

Knowledge of MS Project, Word, Excel, Outlook, PowerPoint and Visio software programs

Experience negotiating with business partners, contractors, sub-contractors, facility personnel and external vendors

Proven experience in team building, leadership, and quick build up to time on station

Created policies and procedures for RMA’s

Develop a working dashboard to provide us with a one stop GUI to monitor our global network, improve uptime and SLA’s.

Develop a working Trouble Ticket and Work Order system that allowed us to improve our global SLA’s while providing a transparent communication system with customers and clients.

Hands on and training knowledge with ASIC miners (Whatsminer, Antminer, Avalon, and Innosilicon).

Built and lead our Service, Support, and Repair (Tier2) team from the ground up. · Laid the groundwork and set policies and procedures for a Global Network Operations Center (NOC) team.

Provided logistical support for all deployments such as and not restricted to locating deployment warehouses, storage containers, transportation for materials, construction materials, cranes, flat beds, etc.

Conducted contract negotiations for our deployment teams

Lead several deployments and helped build Standard Operation Procedures for future deployments.

Experience with circuit ordering and procurement.

Experience with setting up and trouble shooting WIFI.

Fourier Networks, Chicago, IL Dec 2020 - Feb 2021

Contractor DAS Project Manager

Helped with testing on 36 floors that had over 26 RRU’s (SOLiD) and 10 remotes Ericsson 7501’s and 2203’s

Oversaw the headend and CM testing

Familiar with the SOLiD DAS platform and Ericsson 7501 and 2203 · Performed PIM, Sweeps, Fiber testing, and CM testing.

Mantra Telecom/Nokia USA - Chicago, IL Sep 2020 – Dec 2020

5G Project Manager

Performed Nokia 5G Core and cloud platform installations, integrations, and testing for ATT, US Cellular, and T-Mobile

Rack and Stack

Installed and mounted cabinets on both raised floor and concrete floors

Pulled CAT5, CAT6, Fiber, proprietary cables for interconnects and external connections to the providers networks

Cut and installed connectors on all cables

Installed and tested HPE DL380 and DL360 Servers with Nokia 7210/7250 switches and Airframe servers.

Integrated and tested the systems

Loaded new software and updates/patches

Corona LLC - Chicago, IL Oct 2019 - May 2020

Project Manager

In charge of a team of 6-15 technicians.

Responsible for installations cradle to grave.

Responsible for powering down cabinets/racks, cable mining, and removal of cabinets and racks.

Responsible for all work that is done east of the Mississippi.

In charge of all coordination with the local staff and sending daily reports to them and my company.

Create and Provide Project Plans and timelines.

Ensure that there are no safety violations or outages.

Coordinate all work with the local staff, NOCs, and any other entities that monitor for alarms (login and log out).

Responsible for building good relationships with the client/customer. Including the local staff, market staff, NOC, contractors, and other important entities.

Responsible for the coordination of the removal and transportation of decommissioned equipment and cabling, and the delivery of equipment to be installed.

Led teams in installing Nokia 5G Core equipment for AT&T.

Get1Geek for Barcodes Inc, Chicago, IL Jun 2019 - Oct 2019

Project Engineer

Repairing Touch Dynamics Quest 10 tablets (POS) used by Top Golf.

Troubleshoot, repair, and replace components and units

Refurbish units

Adept at working with small micro components, wires, screws, and job specific tools

Adept at troubleshooting faults and replacing ribbon cables, copper cables,

Function Boards, Mother boards, touch glass bezels, LCD’s, MSR’s, and various other components.

Interbay Technologies, Chicago, IL Jun 2018 - Jan 2019

Project Engineer

Supporting all of CenturyLink/Level 3 projects in the Chicago Metro Area.

Worked with CenturyLink’s Technicians and Testers. · Worked with Single Mode and Multi-Mode Fibers · Experience with various SFP’s.

Familiar and trained with Cisco, Juniper, Adtran, and various other switches and routers.

AC and DC installs.

Battery swap outs

Experience with various test sets, tracing, troubleshooting, and swap outs.

Worked within work orders and trouble tickets. Escalated if necessary.

Performed work in various foreign country consulates, offices, Telco closets, OSP’s and data centers.

Self Employed Jul 2014 – June 2018

Project Manager

Working for various clients in assisting with various tasks such as the following

Project Management, Implementation, Construction, Distribution/Logistics, and Installation

Experience with fiber, copper, cable TV/Internet/Phone, DAS (indoor and outdoor), Small Cells, IP based cells, MACRO, and MICRO systems.

Budgetary quotes, site walks, BOM’s, SOW’s, Vendor and Contractor management

Installation of cell sites, DAS, cables (CAT5, CAT6, CAT8, Coax, Electrical,

Fiber, Copper), Racks, and various equipment

Worked with MTPCS, Huawei, Ericsson, ATT, Verizon, Montgomery Aviation, T-Mobile, and Technical Solutions to name a few.

Experience with FTT, FTTH, and FTTP.

Worked with Remedy and Homer TT/WO systems

Indiana Fiber Network Jul 2013 - Jun 2014

Project Manager

Assisted and managed the circuit data cleanup for the IFN network and completing all the data mining and entries in the MetaSolv database and verifying information against engineering specs and sales/billing information

Was responsible for putting together all the Engineering packets for the AT&T Mobility, T-Mobile, and Verizon Fiber to Tower (FTT) project.

Assisted with the Fiber to home (FTH) project

Coordinated third party maintenance and work that was inside IFN cages and offices, along with other Outside Plant (OSP) work.

Assisted the warehouse with all distribution needs.

Coordinated efforts with internal teams.

Helped sales with finding new accounts via previous contacts that had made at other companies Vendor and Contracto Manr management

Built emergency inter-departmental teams to handle customer needs · Worked with the NOC to improve SLA and MTTR rates.

Worked with Remedy TT/WO system

Experience with ordering and procuring circuits.

B-MAC Wireless May 2013 - Jul 2013

Project Manager - LTE Upgrades

Project managed a team of 25 techs that included integrators, construction crews, and laborers. We assisted helping T-Mobile with their upgrade to LTE and

FTT for all of Indiana, parts of Ohio, Chicago, and Milwaukee. Was also 100% responsible for all the budgets for my projects, BOM’s, and SOW’s. Vendor and Contractor management

Ericsson, Charlotte, NC Jan 2013 - May 2013

Implementation Manager II - T-Mobile Modernization Project

Responsible for manning the War Room 24/7 w shift changes.

Responsible for tracking progress of the project (700 sites)

Worked in the field, installing, commissioning, and integrating when needed to keep us on schedule.

Managed several CM’s, ASP’s, and SP’s.

Comfortable with working in a dynamic environment with the Customer and other

Contractors

Responsible for monitoring alarms via the Ericsson OSS

Responsible for building a long-term relationship with T-Mobile USA

Assisted with the T-Mobile Switch Team

Familiar with the Ericsson 3000 and 6000 series RBS and AIR antennas.

Created BOM’s and Sow’s

Vendor and Contractor management

Worked with proprietary TT/WO systems

TE Connectivity, Nationwide Sep 2010 - Dec 2012

Project- Neutral Host and Emerging Markets DAS Networks

Responsible for successful completion of Neutral Host projects Nationwide

Responsible for supporting the Sales Team, performing site walks and site surveys, providing budgetary and final quotes, design of the system, Project

Management of the projects from start to finish, and commissioning/integration/optimization of the network

Responsible for projects from “cradle to grave”, and for installation QCs for my team, and assisting in troubleshooting and customer service calls

Designed projects for Stadiums, Hotels, Hospitals, Casinos, Office Buildings,

University Campuses, Automotive Factories (Corvette Factory), racetracks

(Charlotte and Indianapolis Motor Speedway), NASA and Military installations, Convention Centers, Stadiums, Ball Parks, Field Houses, and Large Cities (Chicago).

VSWR, Return Loss and Distance to Fault sweeps and PIM results

Trained and working knowledge of the TE platforms, Prism (outdoor), and Unison, Fusion, and Spectrum indoor platforms.

On the Job training with iBwave and working knowledge with successful projects.

Familiar with all types of fiber (multi and single mode, and OC-x), connectors, splicing, and various test sets.

Worked with several OEM’s BTS’s and Node B’s (Ericsson 3100 RBS, Nokia Flexi, ALU, etc).

Responsible for oversight of multimillion-dollar budgets

Responsible for site walks, BOM’s, RF data sheets, and SOW’s

Vendor and Contractor management

Worked hand in hand with hiring customers and facility customers to ensure that everyone’s needs were met. Diffused any issues that arose. Worked with proprietary TT/WO system

Experience with GSM, LTE, WIFI, WCDMA, E911, and CBRS.

Pro-Tech Consulting, Indianapolis, IN Nov 2008 - Jul 2010

Implementation Manager

Responsible for all projects associated with the Core/Switch Network

Responsible for all T-Mobile Projects

Managed Several Switch De-installation, Installation, Expansion projects (MSC’s,

BSC’s, RNC’s, DACS, RSP’s, MGW’s, MSS’s, and IPBSC’s)

Managed the T-Mobile Central Region Node B Install project in Chicago,

Indianapolis, Cincinnati, and Pittsburgh

Managed the Ericsson/ATT Mobility MCPA project

Responsible for building a long-term relationship with T-Mobile USA

Assisted with the ATT Mobility/Ericsson Switch Support Project

Worked in the field, installing, commissioning, troubleshooting, and integrating when needed to keep us on schedule.

Experienced with the Nokia Flexi.

Responsible for oversight of multimillion-dollar budgets

Responsible for site walks, BOM’s, and SOW’s

T-Mobile USA - Oregon, Southern and Eastern, WA Dec 2005 - Oct 2008

Switch Manager II

Responsible for a network of 0.5million subscribers, 500+ cells sites, 16 BSC’s, 4 MGW’s, 1 RNC, and 200+ Node B’s.

Managed multiple projects simultaneously to support local, regional, and national initiatives.

Supervised successful Portland Switch relocation project. Oversaw site walks, purchase, planning, pre-deployment, deployment, implementation, and rehoming of traffic to new facility.

Spearheaded a process to build a national implementation team to perform BSC rehosts and BTS rehomes in a more efficient way and to assist with cutting the install times, integration, and on-air goals for several switch nodes.

Improved function, productivity, and teamwork of switch department and interaction between switch and RF departments

Performed system surveillance daily and very heavily during and after the 3G rollout and turn up.

Conduct regular scheduling, training, and annual/quarterly reviews for switch employees

EOC Director for the local disaster recovery team (DRT) and technical recovery team (TRT). And worked closely with Local, State, and Federal Teams during exercises and meetings going over strategies and AAR’s.

Trained on the Nokia Flexi Node B/BTS and the Nokia RNC.

Oversaw three teams in the T-Mobile Snoqualmie NOC while on loan to ramp up the

NOC’s responsibilities. Was responsible for hiring and training, monitoring both cellular voice and data networks, and the internal IT network (WAN and LAN).

Helped implement tools and procedures to improve SLA’s and MTTR’s. Worked with

Remedy and HOMER TT/WO systems

Working knowledge of fiber optics from OC-3 to OC-192, multi-mode, single mode, connectors, and

DWDM

Worked with Customers and other departments to resolve network issues.

Responsible for multimillion dollar budgets and Vendor and Contractor management · Spent several months working in the T-Mobile Test Lab testing 3G equipment (NodeB’s, RNC’s, MSS/MGW’s, and handsets).

Spent several weeks working in the NOC in Snoqualmie and Parsippany.

Assisted in network expansion by overseeing installation of all new wireless and tertiary equipment, creating new traffic routes, ordering, and testing and commissioning all circuits

Oversaw the installation and integration of a new WIFI system.

Managed the major overhaul of our DC and AC power plants.

Oversaw the operations of critical facility infrastructure.

T-Mobile USA, Richmond, VA Jul 2005 - Jul 2005

Ericsson Subject Matter Expert

Sole employee responsible for Tier 2 support of 7 TDMA MSCs and 23 GSM BSCs

Main liaison between Ericsson and T-Mobile to track CSRs, FOA software, troubleshoot network issues, load ACAs and ECAs, and resolve customer complaints

Led Tier 2 Support for R10MD, R10 CN-A1, AMR and EDGE rollouts

Provided around the clock support to MSC sites, RF Engineers, and Field technicians · Oversaw the installation and integration of the Ericsson 3G Core Platform

(MSS/MGW)

Experienced with the Project Management of several large projects at one time

Experienced with writing SOW’s

Vendor and Contractor management

Worked with Remedy TT/WO system

PM’d the installation and operation of a new data center.

Oversaw the operations of critical facility infrastructure.

T-Mobile USA, Southern CA/NV market, Irvine, CA May 2002 - Sep 2003

Switch Manager I

(Joint venture between T-Mobile and Cingular CA/NV/NYC)

Launched the first successful wireless Joint Venture market

Oversaw one of the largest launches for a wireless market in the USA: 1 million subscribers in one year; 33,428,000 covered POPs

Performed system surveillance daily.

Coordinated and supported the installation of the first Glenayre LSP2 voicemail system in the US as well as 2 MSC sites

Created employee performance standards, administered personnel policies and guidelines, conducted performance evaluations, provided training, and coordinated schedules for switch technicians

Experience with Nortel PBX systems

Trained again with the Data Translations and Tier2 teams for 2 months.

Experienced with Budgets, site walks, BOM’s, and SOW’s

Vendor and Contractor management

Worked with Remedy TT/WO systems

Experience with ordering and procuring circuits.

Oversaw and PM’d the installation and operation of a data center.

Assisted in network expansion by overseeing installation of all new wireless and tertiary equipment, creating new traffic routes, and testing and commissioning all circuits

Oversaw the operations of critical facility infrastructure.

T-Mobile USA - Concord, CA Jan 2002 - May 2002

Senior Switch Technician III

(Joint venture between T-Mobile and Cingular CA/NV/NYC)

Responsible for daily activities of Operations department including exchange fault management and correction, system backups of switch database, and billing routines

Assisted in network expansion by overseeing installation of all new wireless and tertiary equipment, creating new traffic routes, and testing and commissioning all circuits

Worked closely with IT, Billing, Sales, and Customer Service to address service issues

Working knowledge of Nortel PBX systems

Trained with the various Tier2 teams and Data Translations teams for 4 weeks.

Vendor and Contractor management

Worked with Remedy TT/WO systems

Oversaw the operations of critical facility infrastructure.

T-Mobile USA, Washington DC and Baltimore Market - Beltsville, MD Sept 1998- Jan 2002

Switch Technician II/Field Technician II

Rotated in and out of the switch and field as needed

Active member of skilled engineering team that provided daily support for cellular network as an onsite GPRS BSS engineer

Worked in the field, installing, commissioning troubleshooting, and integrating when the field staff was short on manpower due to people on PTO or sick days.

Lead role in the first relocation of a switch for the company (planning and execution)

Performed system surveillance daily.

Assisted IT with onsite Nortel PBX

Trained with the TMO East Coast NOC for 3 months and with the various Tier2 teams.

Vendor and Contractor management

Worked with Remedy TT/WO systems

Oversaw the operations of critical facility infrastructure.

Education

Bachelor of Science in Industrial Technology and Distribution

Purdue University - West Lafayette, IN

PRACTICAL TRAINING

Nortel BSC

Nokia SGSN and GGSN

Ericsson RBS 2101,2102, 2202, 2302, 2401, 2106, 2206, 3000, and 6000 series

Drive testing with TEMs and JDSU

Nortel BTS (S4000, S8000, Smart Sites)

Tellabs Titan 5500 & 530 DCS

SS7 protocol analyzer

Ericsson and Nokia OSS Alcatel and Ericsson MSS/MGW

Ericsson APG40 (Windows NT)

Ericsson APG30 (UNIX)

Comverse Voicemail platform

Ericsson CMS8800 MSC (TDMA)

Nortel PBX

Andrew E911 platform

Glenayre LSP2 Platform

Nokia Ultra Site

Nokia Flexi

Alcatel RSP

Nokia RNC

Anritsu Site Master

Signal Generators

Fiber Optic Test Sets (OTDR’s, Power Meters, Light Meters, and VFL’s)

iBwave

T1/T2/T3/OC-3-OC48 testing

System Analyzing/Monitoring/Surveillance and Performance (KPI’s) – 15 years

FTT (Fiber to Tower) and FTTH (Fiber to the Home)

WCDMA (3G), LTE(4G), and 5G

Attended a joint training with Ericsson and NTT DOCOMO

Various iDAS and oDAS platforms

Metasolv

Military Service (compressed)

Trained as an Airborne Infantryman (Enlisted and Officer) later excelling and being promoted quickly through the ranks.

Assigned to several Federal Agencies during my career as an advisor.

Responsible for ensuring my units were properly outfitted, supplied, fed, quartered, and armed at all times in preparation for a large number of drug interdiction missions with DEA and local law enforcement, international deployments, and training with foreign armies.

Responsible for coordinating all troop movements (vehicular, rotary wing, fixed wing, and Parachute Drops).

Responsible for parachute rigging operations and all logistics.

Worked with local citizens in several nations to coordinate missions and training teams.

Developed skills in cross-cultural communication while training military forces and providing security for high-ranking officials from various nations

Tours in South America, Haiti, Africa, Iraq, Afghanistan, and Syria.

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