Customer Service Assistant Manager
Resume:
Sheyla Garcia
Hialeah, FL *3010
*************.*@*****.***
OBJECTIVE:
Full time position as an assistant manager for 7 Eleven, Inc. (Corporate)
PERSONAL SUMMARY:
I, Sheyla Garcia am very good at understanding and matching customers’ needs and expectations both now and in the future. I combine my passion, experience and ability to develop life-long relationships with existing and new customers. My philosophy is that everyone has an important part to play in customer service. With this in consideration, I will work hard to identify the needs of a successful and charismatic staff. I have and always gone the extra mile to exceed all customer’ expectations. Furthermore, I have a pro-active and ‘can-do’ attitude along with exceptional attention to detail and excellent organizational skills pertaining to all areas and departments in your stores. I am looking for an opportunity to become a part of an exciting and ever-expanding position as an assistant manager for this company that I have decided to dedicate my credibility and compliance to.
DUTIES:
Actively identifying areas where systems can be improved so that costs can be saved, or revenue increased.
Promoting a hardworking and successful team environment.
Acting on customer feedback.
Providing clear leadership and direction to the customer service team n a daily basis.
Developing strong links to internal and external stakeholders.
Inspiring and leading customer service teams.
KEY SKILLS:
Minimizing staff absences and tardiness’
Identifying the root cause of problems and acting on immediate appropriate solutions
Approachable, supportive and willing to help/assist others
Computer knowledge including, Microsoft word, Microsoft Excel, Power Points, etc.
Exceptional typing skills with 55 WPM
EDUCATION
Certified Medical Assistant, 2015-2016
High School Diploma, 2012
EXPERIENCE:
7-Eleven, Inc. (Franchise) -Midtown, FL July 2020 -Current
-Assistant Manager
Flanigans Seafood Bar and Grill -Hialeah, FL September 2015-July 2020
-Bartender Leader, Server, Staff Trainer then promoted to Assistant Manager in the first year
IHOP -Hialeah Gardens, FL March 2015-September 2015
-Server, Staff Trainer, Host, Expo
Jads Caddyshack Bar and Lounge-Essex, MD July 2012-March 2015
-Server, Bartender, Staff Trainer, Expo, Host
REFERENCES:
Available on request
Contact this candidate