BYRON HOKE

**** **** ****** ** ************, IN *6239 317-***-****

adv55e@r.postjobfree.com linkedin.com/in/Byron-hoke

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ambitious, career-focused job seeker, quality-focused and efficiency-driven leader. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

•Windows 7/8/10

•Active Directory

•Problem-solving

•Communication

•LAN and WAN troubleshooting

•VMWare

•TCP/IP

•VoIP troubleshooting

•Software installation

•Microsoft Office 365

•Firewall Rule Management

OCT 2021 – PRESENT

DATA SECURITY ANALYST, CODE BLACK INDY

Implement incident response plans using elm system

Experience using emerging threats pro to address zero-day threats and vulnerabilities

Generate daily reports that are sent to clients

Experience speaking with clients about potential threats on their network

Experience watching the SOC looking over signatures determining malicious intent

Experience using PagerDuty to follow up with alerts

Experience using Confluence for client documentation and notes

Experience with collaborating with cross-functional teams

Experience using Nagios to review the service status for hosts

Experience using Jive for taking inbound calls

Experience using Base to analyze signatures with potential malicious payload

Experience using Slack to communicate with other team members

Experience using Paylocity to input time

OCT 2020 – FEB 2023

IT SUPPORT TECHNICIAN, NATURAL SOLUTIONS

Provide technical support to clients for Natural Suite applications (Natural Order, Natural Receivables and Natural Payables)

Process customer request tickets using TestTrack(now HelixALM) ticketing system

Follow up with customers by phone and ticket response email, providing feedback and resolution

Maintained proper recording, documentation, and closure for all work performed

Using SSMS and SQLProfiler to help troubleshoot and diagnose customer data

Training customers on how to use applications

Troubleshoot and maintain various computer hardware, software, network and business systems

Provided support for Firewall Rule Management, Port Translation, Quality of Service and Network Protocol Routing

Provided support for Active Directory and Hybrid/cloud Environments

AUG 2020 – PRESENT

PC TECH, BEACON HILL STAFFING/ONE AMERICA

Tear down user workstations

Setup user workstations

Document items moved from station to station

Make sure user workstation is ready for use

Work in teams and individually

Hardware troubleshooting

Imaged Windows 10 OS via USB

SEPT 2015 – OCT 2020

SENIOR ACCOUNT SPECIALIST, Par North America/High Tech Locksmith

Make outbound calls to agent lots for HTL key services

Take inbound calls from customers presenting accurate and new information on accounts

Dispatch locksmith to agent lots for key cutting operations

Creating and updating spreadsheets using Microsoft excel

Inputting key charges using the VIPR/RDN systems for billing

Prepare and issue invoices in the billing software

Monitor and manage aging accounts receivable report

Research and solve disputes for payments/invoices

SEPTEMBER 2011 – JUNE 2015

DESKTOP SUPPORT SPECIALIST, STAPLES

Troubleshot Windows, Mac and Linux desktop and laptops

Removed malware off users’ computers

Installed antivirus software

Installed OS on user computers

Backed up user data on external hard drives

Helped users fully understand and purchase laptops and printers that fit their needs

Locked laptops and printers down with security locks attached to the device

Setup Wi-Fi network on user devices

Provided full set up for new user devices

DEC 2020

COMPTIA A+ 1001, Ivy Tech Indiana

completed accelerated course through Ivy Tech

MAY 2009

GRADUATED, Warren Central High School

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